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CVS Health · 21 hours ago

Answer Team Consultant

United States

Full-time

Remote

New Grad, Entry Level

$17/hr - $31.30/hr

0+ years exp

CVS Health is a leading health solutions company focused on transforming health care. The Answer Team Consultant serves as a single point of contact for customer service inquiries, resolving issues related to enrollment, billing, technical support, and group administration while ensuring a high-quality customer experience.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Respond to moderately complex client service inquiries with minimal management intervention

Deliver high-quality, customer-focused service via phone and virtual channels

Investigate, analyze, and resolve service requests related to:

Enrollment and eligibility

Billing and commissions

Technical support

Case installation and group administration

Serve as a primary liaison between clients and internal departments to ensure timely resolution

Accurately document customer interactions, actions taken, and follow-up activities

Support plan administration activities, including plan setup, enrollment processing, and billing coordination

Partner with functional operations teams to resolve service issues efficiently

Collaborate with peers to deliver a consistent, world-class customer experience

Identify opportunities for process improvements and contribute to solution implementation

Maintain required productivity and phone quality metrics while managing project-related tasks

Demonstrate accountability for individual and team performance outcomes

Participate in ongoing self-development and recommend cross-training opportunities

Perform additional related duties as assigned

Qualification

Customer Service ExperienceProblem-Solving SkillsBasic Computer SkillsAnalytical SkillsVerbal Communication SkillsWritten Communication SkillsOrganizational SkillsTeam Collaboration

Required

6+ Months Call Center or Customer Service Experience

Basic Computer Skills

High School Diploma or equivalent

Preferred

Ability to resolve moderately complex customer issues independently or with minimal supervision

Strong organizational, analytical, and problem-solving skills

Excellent verbal and written communication skills

Experience delivering customer service in a fast-paced, team-oriented environment

Proficiency using systems, procedures, and technology to support customer service delivery

Demonstrated commitment to customer satisfaction and continuous improvement

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.