Apply on Employer Site

CVS Health · 1 day ago

PBM Client Experience Manager

St Paul, MN

Full-time

Hybrid

Mid, Senior Level

$47K/yr - $122K/yr

5+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Pharmacy Benefit Management Client Experience Manager is responsible for examining sales and account management metrics to support profitable growth, focusing on revenue growth and member retention.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Perform and support plan changes

Perform ID card facilitation

Complete any necessary reporting (scheduled, ad-hoc)

Conduct inbound phone calls

Complete any assigned invoices

Perform any assigned group terminations

Complete documentation requests

Serve as a presence throughout the implementation process

Facilitate and participate in external-facing meetings

Perform overrides as needed

Oversee prior authorization and accessibility processes

Conduct inbound phone calls

Oversee resolution of claims issues

Perform manual eligibility adds and terminations

Service warranties as assigned

Qualification

Pharmacy Benefit ManagementSales Account ManagementCertified Pharmacy TechnicianSalesforceProblem SolvingDecision Making

Required

5+ years of experience in a pharmacy, PBM, or insurance setting

Travel up to 25% of time within the continental United States

High school diploma or GED

Preferred

Certified Pharmacy Technician

Basic awareness of problem solving and decision-making skills

Previous experience with Salesforce

Bachelor's degree

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.