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Valet Living · 2 days ago

Director of Operations

Atlanta, GA

Full-time

Hybrid

Director/Executive

$85K/yr - $105K/yr

7+ years exp

Valet Living is looking for a Director of Operations who’s ready to take charge, leading and empowering a team of Operations Managers, Area Leaders, and service teams across a large region. This role involves setting the strategic direction, driving performance, and optimizing processes to ensure top-tier service delivery to clients.

CommercialFacility ManagementService Industry

Responsibilities

Lead High-Impact Teams: Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance resulting in business growth, client retention and best-in-class customer satisfaction

Strategic Leadership: Develop and execute operational strategies aligned with company goals to drive efficiency, scalability, and superior service delivery

Financial Stewardship: Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability

Resource Planning & Agility: Oversee resource planning to ensure the company is equipped to meet evolving operational challenges and capable of rapidly responding to new opportunities

Drive Operational Excellence: Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives to enhance productivity and service quality

Client Partnerships: Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction and business growth

Talent Development: Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members. Actively support the full talent lifecycle—including recruitment, onboarding, performance management, associate relations, and ongoing coaching—to build high-performing teams and strong leadership pipelines

Business Growth: Collaborate with Sales and Field Operations teams to drive growth within the region, identifying opportunities to expand services and optimize client relationships

Fleet & Inventory Management: Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations

Safety & Compliance: Ensure safety standards are met and all operational practices are compliant with company policies and regulations

Qualification

Financial AcumenAnalytical SkillsLeadershipProject ManagementIndustry ExpertiseTechnology ProficiencyTalent DevelopmentClient PartnershipsSafety & ComplianceCommunication Skills

Required

Minimum of 7 years of management experience, with at least 3 years in a leadership role overseeing remote teams across multiple geographies

Strong background in managing high-performance teams, including recruitment, training, and development, with a focus on driving results

Experience in retail, hospitality, home services, or a relevant B2B services industry with a client-first strategy

Proven track record in P&L or cost center control, with a keen ability to manage budgets and optimize financial performance

Advanced project management skills, with a strong attention to detail, problem-solving capabilities, and effective time management

Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels

Strong background in using business analytics to inform decision-making and drive operational improvements

Advanced skills in MS Word, Outlook, Excel, PowerPoint; familiarity with business management software

Valid Driver's License: Required, along with the ability to travel regularly within your assigned market

Preferred

Bachelor's degree preferred

Benefits

Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts

Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage

Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.

Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center

Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs