American Airlines · 21 hours ago
Administrative Assistant, Inflight Compliance and Reporting
Fort Worth, TX
Full-time
Onsite
New Grad, Entry LevelAmerican Airlines is a major airline that offers a world of possibilities for personal and professional growth. The Administrative Assistant for Inflight Compliance and Reporting is responsible for ensuring accurate classification of safety and non-safety related issues reported by Flight Attendants, while also managing various compliance processes and supporting team collaboration.
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Responsibilities
Responsible for reviewing and classifying Flight Attendant (FA) reports (regulatory and/or non-regulatory)
Responsible for monitoring trends and escalate special issues to leaders and/or corresponding departments
Responsible for managing and distributing DOT (department of Transportation), CEER (Customer Experience Escalation Resolution), LTMD (Long Tarmac Delay), and Disability cases impacting Inflight Operations
Responsible for conducting data extraction by using, AFARS, and CERS to support adhock reports
Ensure timely delivery of case notifications to Flight Attendants per contractual language and stakeholder teams
Adhere to established communication channels and contractual requirements throughout the process
Responsible for managing the monthly Catering Dispute process with internal and external stakeholders
Responsible for escalating CERS reports to Inflight Ops support team when FA outreach is necessary
Participate in Flight Attendant engagement events to assist Flight Attendants with application questions and promote the FA Report utilization
Support monthly collaboration/reporting initiatives
Work cooperatively with other team members
Qualification
Required
High school diploma or GED equivalency
Ability to type 35 to 50 WPM as this position requires timely and accurate record keeping
Intermediate knowledge of computer experience in Word, Excel, Outlook, etc
Ability to learn additional computer applications
Ability to make independent decisions and collaborate with manager and team members
Strong communication skills with the ability to interact effectively with all levels throughout the organization
Ability to perform efficiently with minimal supervision and strong attention to detail
Preferred
Flight attendant, Inflight Operational Experience, Customer Service, or Catering Operation experience, Customer Experience, Escalation, and Recovery
Advance knowledge in Excel and/or data processing
Data analytics and/or data science related experiences
Knowledge in SABRE, DECS, and FA Crew Portal Suite
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
Founded in 1930
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
2026-01-16
Company data provided by crunchbase