HireRight · 1 day ago
Application Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expHireRight is the premier global background screening and workforce solutions provider. The Application Support Engineer is responsible for understanding customer issues, investigating bugs, and guiding product improvements based on feedback and data.
Information TechnologySoftware
Responsibilities
Serve as a technical escalation point for customer-reported issues related to product behavior, data accuracy, and platform performance
Investigate and reproduce bugs using application logs, databases, and analytics tools; clearly document findings and expected behavior
Triage, prioritize, and track bugs and technical issues in collaboration with Engineering and Product teams
Translate customer feedback, support tickets, and usage patterns into clear product requirements and feature requests
Partner with Product to help shape the product roadmap by identifying recurring customer pain points and high-impact opportunities
Act as the voice of the customer in internal product and engineering discussions
Validate bug fixes and product enhancements before and after release to ensure issues are fully resolved
Assist in defining acceptance criteria, edge cases, and real-world scenarios for new features
Analyze customer behavior and trends using data tools to proactively identify friction points or adoption issues
Collaborate with Support and Revenue teams to improve workflows, tooling, and customer communication around product changes
Create internal documentation, runbooks, and product insights that improve support efficiency and product understanding
Support launches by helping prepare release notes, internal enablement materials, and customer-facing explanations
Qualification
Required
2–5 years of experience in a technical role at a SaaS or software company (Support Engineer, Technical Support, Solutions Engineer, QA, or Engineering)
Hands-on experience investigating application issues, bugs, or data discrepancies
Exposure to working with product managers and engineering teams in an agile or iterative development environment
Experience supporting or analyzing customer-facing software products
Strong interest in product development, product strategy, and customer-driven roadmap planning
Experience in regulated, compliance-driven, or data-sensitive environments is a plus
Strong analytical and problem-solving skills with the ability to break down ambiguous issues
Comfortable writing clear, structured bug reports and feature requirements
Ability to communicate effectively with both technical and non-technical stakeholders
Data-driven mindset with experience using analytics to support decisions
Solid understanding of how SaaS products are built, shipped, and supported
Ability to balance customer urgency with thoughtful prioritization
Highly organized, detail-oriented, and able to manage multiple issues simultaneously
Curious and proactive — you look for patterns, not just one-off fixes
Benefits
Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short- & Long-Term Disability
Flexible Spending Accounts
401K
Generous Vacation and Sick Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more!
Company
HireRight
HireRight provides on-demand employment screening solutions for a customer base of organizations.
1001-5000 employees
H1B Sponsorship
HireRight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2021 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
General Atlantic
2024-02-16Acquired
2018-07-13Private Equity
2007-08-08IPO
Leadership Team
Euan Menzies
Chief Executive Officer
Guy Abramo
President and Chief Executive Officer
Recent News
Morningstar.com
2026-01-15
dcm.com
2026-01-07
Company data provided by crunchbase