HSI · 2 days ago
Customer Success Manager, Small Business
United States
Full-time
Remote
Mid Level
$50K/yr - $54K/yrHSI is a fast-growing SaaS company helping organizations simplify safety, compliance, and workforce management — empowering businesses to keep their people safe, trained, and compliant. The Customer Success Manager will build relationships with assigned customers, ensuring they leverage HSI's services effectively and find value in them while maintaining high customer satisfaction and retention rates.
Medical DevicePublic Safety
Responsibilities
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
Work with customers to ensure they are leveraging our services effectively and finding value in our services
Become an expert in our services and educate customers on the use and benefits of our products
Work closely with New Business Acquisition, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
Exceed monthly/quarterly/annual retention/growth quotas. Maintaining a Net Retention Rate of 95%+
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal
Drive upgrade revenue through increased product adoption and increased usage
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent experience in Customer Support, Customer Success, Sales, Business Development, or Account Management required
Proven ability to build relationships and communicate effectively with senior and executive-level customer contacts
Proficiency in Microsoft Office applications
Constant interpersonal skills, teamwork, customer service, problem analysis, and reading, speaking, writing, and understanding English
Frequent creativity, mentoring, presentations, and teaching
Occasional decision making and independent judgment or action
Frequent keyboarding, sitting, standing, hearing, and talking
Preferred
Experience managing a high volume of small business accounts or a large book of customers is preferred
Experience working under monthly, quarterly, or annual revenue quotas strongly preferred
Previous experience using Salesforce and Customer Success platforms preferred
Knowledge of EHS and compliance management is a plus
Company
HSI
HSI is a provider of EH&S training solutions to customers in the United States and Canada.
Founded in 1996
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Neuberger BermanMillpond Equity Partners
2023-11-15Private Equity
2019-09-03Acquired
2006-07-01Private Equity
Leadership Team
Chad Birckelbaw
Executive Chairman
Frank Powers
Chief Technolgy Officer
Recent News
2026-01-16
2025-10-21
Company data provided by crunchbase