HarperCollins Publishers · 1 day ago
Quality Assurance Auditor - Warehouse Operations
Depew, NY
Full-time
Onsite
Entry, Mid Level
$20/hr - $22/hr
2+ years expHarperCollins Publishers is seeking a Quality Assurance Auditor for their warehouse operations. This hands-on role involves ensuring compliance with quality standards, conducting audits, and collaborating with teams to improve processes and address quality issues.
BooksEducationPrintingPublishing
Responsibilities
Coordinate (and/or perform), collect, and communicate all warehouse audit activity – highlighting exceptions/opportunities
Using flowcharting and other mapping techniques, record the sequence of process steps taken and identify discrepancies between defined processes and actual practices
Research variations to process and assist in the establishment of standard practices
Completes and maintains process audit paperwork and records
Monitor and track the effectiveness of corrective actions
Develop and update quality auditing procedures and checklists
Escalates risks or conflicts when appropriate
Must be able to perform stock verifications and quality checks
Perform root cause analysis
Coordinate (and/or perform) quality checks/sortation, as well as product and location audits
Monitors, documents and researches quality control complaints received via internal and external customers
Identify and suggest process improvements
Works closely with associates, team leads and supervisors when conducting investigations and gathering information about process adherence issues
Gather and summarize supporting data from information systems and paper records to help resolve issues
Back-up quality verification auditor as needed
Provide timely feedback to supervisors and leadership to ensure issues are resolved
Lead investigations
Deliver on the floor training and refreshers to associates regarding quality standards and processes
Participates in process improvement projects
Works collaboratively with our business partners at HDC, in Toronto, and in Montage
Works collaboratively with all teams and must demonstrate support of Harlequin’s Guiding Behaviors when working with others
Supports 5S initiatives ensuring areas are clean and free from debris
Performs marginal tasks
Qualification
Required
High School diploma or GED required
Experience working in a distribution and/or manufacturing environment
Proficiency with computers including MS Office & Outlook
Demonstrated solid communication and interpersonal skills
Professional verbal and written communication
Ability to communicate at all levels
Strong listening and interpretation skills
Ability to work under strong demands and multi-task in a fast-paced environment
Must be able to manage time by changing priorities
Must be able to perform addition, subtraction, multiplication, division, decimals, fractions and English/Metric conversions
Must be able to perform product measurements and sizing calculations with available tools
Must be able to read and verify numbers, check data on a computer, audit data and perform number reconciliations
Must be able to identify when a problem occurs, gather associated details, alert others to problems and make recommendations for solutions
Must be able to problem-solve and apply logical reasoning to all phases of the position
Must be able to troubleshoot and identify and correct problems
Must be able to use sound judgement and decision-making skills
Preferred
Associates degree preferred with 2 years' experience in Quality
Knowledge of Management Warehouse Systems (PkMS preferred) a plus
Benefits
Comprehensive and highly competitive benefits package
Variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits
Elective benefits employees may select to best fit the needs and personal situations of our diverse workforce
Company
HarperCollins Publishers
HarperCollins Publishers is the second-largest consumer book publisher in the world.
1001-5000 employees
H1B Sponsorship
HarperCollins Publishers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Charlie Redmayne
CEO, HarperCollins UK
L
Lisa Sharkey
SVP, Publisher Harper Influence at HarperCollins
Recent News
2025-11-15
Business Insider
2025-11-09
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