COREcruitment Ltd ยท 8 hours ago
Director of Customer Success
United States
Full-time
Remote
Director/Executive
$125K/yr - $250K/yr
8+ years expCOREcruitment Ltd is a global FoodTech company focused on transforming the restaurant industry with innovative solutions. They are seeking a Director of Customer Success to lead and scale their Customer Success organization, overseeing customer onboarding, adoption, and retention while driving measurable outcomes.
Hospitality
Hiring Manager
Nastasija Tepsic
Responsibilities
Lead, mentor, and develop a team of Customer Success Managers, setting clear goals, performance metrics, and career development plans to drive engagement and results
Own the overall customer success strategy, ensuring consistent execution of pilot trials, onboarding, adoption, and expansion across a growing customer base
Establish and track key customer success KPIs (e.g., adoption, retention, expansion, ROI), delivering regular insights and recommendations to executive leadership
Partner closely with Sales, Product, Operations, and Engineering to align customer feedback with product roadmap, implementation improvements, and go-to-market strategy
Oversee complex, multi-site customer deployments and pilot programs, ensuring consistent standards, best practices, and successful outcomes across regions
Serve as an executive-level relationship manager for key strategic accounts, acting as a trusted advisor to senior customer stakeholders
Build scalable processes, playbooks, and training programs to support team growth, operational efficiency, and customer satisfaction
Represent the company at industry events, customer meetings, and conferences, acting as a senior product evangelist and customer advocate
Qualification
Required
Bachelor's degree in Business, Hospitality, Operations, Environmental Science, or a related field; MBA or advanced degree a plus
8+ years of experience in Customer Success, Account Management, or Operations, with at least 3+ years in a people leadership role
Proven experience building and leading customer-facing teams, ideally within FoodTech, SaaS, hospitality, restaurants, or commercial kitchen environments
Strong track record of driving customer adoption, retention, and measurable business outcomes at scale
Experience managing complex implementations, pilot programs, and cross-functional initiatives across multiple customers or regions
Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) and strong data-driven decision-making skills
Exceptional communication, executive presence, and relationship-building abilities, with experience engaging senior-level stakeholders
Highly organized, strategic, and adaptable, with the ability to thrive in a fast-paced, high-growth environment
Willingness to travel across North America as needed to support teams and key customer engagements
Company
COREcruitment Ltd
COREcruitment are an international recruitment agency specialising in the service industry across the following sectors: - H.R.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase