U.S. Bank · 1 day ago
Fraud and Dispute Intake Specialist
United States
Full-time
Remote
Entry Level
$20/hr - $20.91/hr
1+ years expU.S. Bank is on a journey to help customers and businesses make better financial decisions. The Fraud and Dispute Intake Specialist will be the first point of contact for customers dealing with fraud and dispute claims, providing support and information in a collaborative environment.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Process and respond to U.S. Bank customer inquiries using multiple systems to provide accurate account information while delivering every interaction with professionalism and care
Successful bankers show genuine interest in customers, ask thoughtful questions to understand their concerns, and identify how U.S. Bank can support their financial needs
Contact Center Experience Specialists also present helpful options to make banking easy and convenient while always putting the customer first
Qualification
Required
High school diploma or equivalent
Typically has a minimum of nine months of Contact Center customer service training/experience
18 months of prior customer service or related experience
Successfully completed specialized skill training
Preferred
Effective problem-solving and negotiation skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proven time management skills / ability to multitask
Experience interacting positively with unsatisfied customers
Strong communication skills including speaking clearly, accurately, and with a pleasant tone while using common conversational courtesies
Proficient computer navigation skills using a variety of software including Microsoft Office applications
Ability to understand and implement Regulation E policies and procedures
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase