Fidelity Investments · 18 hours ago
Fraud Customer Response Specialist
Jacksonville, FL
Full-time
Hybrid
Mid LevelFidelity Investments is dedicated to empowering and protecting its customers. As a Fraud Customer Response Specialist, you will investigate suspicious activities and work with various teams to ensure customer accounts are secure while providing excellent service.
Asset ManagementFinanceFinancial ServicesRetirementWealth Management
Responsibilities
Investigating suspicious activity to protect customer accounts and confidential information
Addressing individual concerns requires a firm understanding of Fidelity customer-facing security and knowledge of resources available to clients
Working closely with FIU, WI Participant Services, Compliance, Legal, and Risk Management
Educating the customer as to the nature of issues at hand to prevent recurrence
Resolving customers’ account issues and escalated situations in a way that promotes long-term customer happiness, while balancing Fidelity’s business needs
Analyzing customer accounts for suspicious data maintenance or other transactional activity through desktop and other proprietary risk management systems
Connecting with risk teams to conduct and coordinate technical investigations
Qualification
Required
Bachelor's degree or equivalent experience
Help desk, fraud prevention, supervisory, criminal justice, legal or financial investigative experience required
FINRA Series 7 and 63 required
An ability to readily assess and mitigate risk for our customers and the firm
Strong verbal and written communication skills
Ability to expertly develop rationales for your decisions
Company
Fidelity Investments
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve.
Founded in 1946
10001+ employees
H1B Sponsorship
Fidelity Investments has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (8)
2023 (4)
2022 (6)
2021 (8)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$152.82MKey Investors
Apple
2020-12-28Secondary Market· $2.5M
2018-01-14Secondary Market· $1M
2017-05-03Secondary Market· $12.5M
Leadership Team
Abigail Johnson
Chairman & CEO
Jeanmarie Ward
Senior Vice President of Architecture
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase