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Hilton · 9 hours ago

Coordinator, Lead Management RMCC Americas

Addison, TX

Full-time

Onsite

Entry Level

1+ years exp

Hilton is a leading global hospitality company, and they are seeking a Coordinator for their Revenue Management Consolidated Center. The role involves supporting the Sales process through administrative tasks, data management, and ensuring adherence to Hilton standards in lead management.

HospitalityLeisureResorts

Responsibilities

Support Sales Specialists and Leadership by managing all administrative tasks of the Sales process, from lead retrieval to group actualization

Monitor lead channels and support Sales Specialists to ensure that responses are following Hilton standards

Compile, collect, and disseminate necessary reports to facilitate improved response time and metrics to evaluate performance

Process contracts after groups are confirmed: including building group SRPs, creating individualized booking links, and notifying the hotel groups are ready to book

Research and input actuals monthly to record the production and revenue generated per group

Ensure Delphi.fdc is up to date according to Hilton best practices, hotel specifics, and available group information

Review and respond to direct requests from Hotel Leaders and on-property Sales Teams

Provide support for LMS Specialists, leadership, clients, and hotel property team members

Attend pod meetings with other LMS-Coordinators and larger team meetings

End of year audits to include sales system settings, reporting changes, and general adjustments

Ad hoc project support for both internal and external stakeholders

Qualification

MS ExcelData managementHilton systemsProfessional work experienceProficiency with programsHotel sales experienceRevenue management experienceFront office operations