Centraprise · 2 days ago
CCaaS Architect
Phoenix, AZ
Full-time
Onsite
Senior LevelCentraprise is seeking a CCaaS Architect to design, implement, and optimize cloud-based contact center solutions. The role involves acting as a technical leader to align platforms with business goals and managing teams to enhance customer and agent experiences.
EmploymentRecruitingStaffing Agency
Hiring Manager
Rahul Jaiswal
Responsibilities
CCaaS (Contact Center as a Service) Architect designs, implements, and optimizes cloud-based contact center solutions, acting as a technical leader to align platforms (like Genesys Cloud, Amazon Connect, Twilio Flex) with business goals, integrating with systems like CRM, and managing teams for scalable, omnichannel experiences, focusing on AI, analytics, and customer/agent experience
Strong experience in migration of the Legacy / on-prem IVR platforms to CCaaS platforms
Preference is Google Cloud Platform (Google CCAI). If not, any CCaaS migration (like Amazon Connect or Five9’s) etc would help
Experience in dealing with Large BFSI customers Volume of migration is huge (Data, Call flows) who can bring in best practices from other migrations
Qualification
Required
CCaaS (Contact Center as a Service) Architect designs, implements, and optimizes cloud-based contact center solutions
Acting as a technical leader to align platforms (like Genesys Cloud, Amazon Connect, Twilio Flex) with business goals
Integrating with systems like CRM
Managing teams for scalable, omnichannel experiences
Focusing on AI, analytics, and customer/agent experience
Strong experience in migration of the Legacy / on-prem IVR platforms to CCaaS platforms
Experience in dealing with Large BFSI customers
Volume of migration is huge (Data, Call flows) who can bring in best practices from other migrations
Preferred
Preference is Google Cloud Platform (Google CCAI)
Any CCaaS migration (like Amazon Connect or Five9's) etc would help
Company
Centraprise
Centraprise is an executive search and direct hire company.
Founded in 2010
501-1000 employees
H1B Sponsorship
Centraprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (16)
2023 (49)
2022 (35)
2021 (42)
2020 (125)
Funding
Current Stage
Late StageLeadership Team
Praveen Mummaneni
Chief Executive Officer
Anand Bandarupally
Managing Partner - Developing Recruitment and Business Development
Company data provided by crunchbase