Akraya, Inc. · 1 day ago
Technical Account Manager – Workfront & AEM: 25-07153
United States
Contract
Remote
Mid Level
$30/hr - $35/hr
3+ years expAkraya, Inc. is an award-winning IT staffing firm seeking a Technical Account Manager to join their remote team, focusing primarily on Workfront and Adobe Experience Manager (AEM). This customer-facing role requires excellent communication skills to manage major accounts, troubleshoot issues, and provide coaching for improved resolution times.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Maintain high customer satisfaction, striving for service consistency by exceeding expectations and preventing escalations
Oversee the processing, communication, and implementation of technical changes, including customer requests and upgrades
Keep abreast of all service matters, including technical solutions implementations and activities
Provide detailed reporting on technical performance trends, code-level recommendations, and review of Service Requests within customer environments
Build and maintain value-added relationships within the account domain, becoming a trusted advisor
Qualification
Required
Strong customer-facing and communication skills
Ability to use Workfront for project tracking and experience with Jira
Proven capability in data analysis using Power BI
Minimum 3 years of experience in a technical account management or related role, preferably within the technology or a related sector
Preferred
Certifications in related fields are nice to have but not required
Company
Akraya, Inc.
Akraya stands as a preeminent provider of IT consulting and staffing services, chosen by leading technology-based companies across the United States.
201-500 employees
H1B Sponsorship
Akraya, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (7)
2023 (5)
2022 (12)
2021 (10)
2020 (13)
Funding
Current Stage
Growth StageLeadership Team
Amar Panchal
Founder
Recent News
Company data provided by crunchbase