Transcarent · 10 hours ago
Real Time Administrator, Workforce Management
United States
Full-time
Remote
Entry Level
$19.45/hr - $22/hr
2+ years expTranscarent is a company focused on delivering personalized health and care experiences. The Real Time Administrator will monitor real-time demand and key performance metrics, manage service levels, and optimize staff productivity to ensure effective workforce deployment.
Health CarePersonal HealthSoftware
Responsibilities
Monitor real-time demand and key performance metrics (i.e. ASA, Abandons, AHT) and proactively identify and communicate points of exposure
Follow protocol to deploy resources according to plan, manage service levels, and apply un-planned AHA coverage as necessary in accordance with business priorities
Monitor AHA activity and occupancy to proactively optimize staff productivity in and out of queue
Minimize the general over- and under-serving of accounts
Minimize fire-drills to recover service levels
Communicate verbally and in writing with AHAs, management, and other departments as necessary to coordinate workforce deployment and schedules
Update all weekly AHA schedule exceptions (i.e. OOO, meetings, projects, transfers, etc.) and support ad-hoc schedule requests
Escalate systems-related issues, as appropriate
Qualification
Required
Available to work the following schedule: Monday - Friday, 7:30am - 4:00pm EST
Strong knowledge of Microsoft Excel required
Basic knowledge of Microsoft office applications (Outlook, Word) required
Time management and task prioritization; ability to work in a fast-paced environment with changing priorities
Detail-oriented, inquisitive, enjoys problem-solving
Proven ability to ‘roll up your sleeves' and make a contribution quickly
Operates from a perspective of truly caring about and creating value for our clients (internal and external)
Team player capable of working effectively and collaborating with people from a diversity of backgrounds and/or opinions
Preferred
2-3 years minimum related experience preferred or equivalent combination of education and experience
Knowledge of telephony and WFM systems preferred
Strong knowledge of Microsoft Excel preferred
Benefits
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Company
Transcarent
Transcarent is a provider of a healthcare platform that facilitates improved outcomes and cost-effective decisions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$905M2025-04-08Series D· $481M
2024-05-02Series D· $126M
2022-01-11Series C· $200M
Leadership Team
Glen Tullman
Chief Executive Officer
Praful Kaul
Chief Technology Officer
Recent News
2026-01-16
2025-12-31
Company data provided by crunchbase