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OCHIN, Inc. · 8 hours ago

EPIC LEARNING ANALYST-AMBULATORY/ACUTE

United States

Full-time

Onsite

Mid Level

$75K/yr - $149K/yr

OCHIN, Inc. is a nonprofit leader in health care innovation, delivering clinical insights and tailored technologies to improve health access in underserved communities. The EPIC Learning Analyst is responsible for supporting OCHIN members through the implementation and optimization of Epic workflows, driving engagement, and developing comprehensive training programs.

Health CareNon Profit

Responsibilities

Drive Member Engagement and Program Success: Lead and manage engagement strategies to promote the adoption and effective use of Healthy Planet and Quality Reporting tools among members. Serve as a key liaison to members, account managers, and internal teams, ensuring proactive communication, issue resolution, and relationship management in support of Population Health and regulatory initiatives

Deliver Training and Workflow Optimization: Design, deliver, and evaluate interactive training programs across multiple Epic modules and operational workflows. Facilitate workflow validation, discovery, and gap analysis sessions to align member practices with best practices, while providing tailored one-on-one or group coaching, both virtually and onsite

Develop and Maintain Educational Resources: Create and maintain a variety of learning and program support materials, including step-by-step user guides, lesson plans, scenario-based learning experiences, instructional videos, and workflow documentation. Ensure materials are updated, engaging, inclusive, and accessible to support adult learning principles and member success

Lead Change Management and Continuous Improvement: Support members through operational changes and organizational transformation using structured change management principles. Partner with cross-functional teams to analyze workflows, recommend process improvements, facilitate optimization projects, and lead initiatives aimed at enhancing operational outcomes, system usage, and regulatory compliance

Promote Program Innovation and Professional Development: Contribute to the ongoing growth and improvement of Population Health, Installation, and Learning programs by researching best practices, proposing enhancements, and mentoring team members. Actively pursue professional development opportunities and model adaptive leadership, collaboration, and a culture of learning and service excellence

Other duties as assigned

Qualification

EpicAdult educationChange managementElectronic Health RecordsProject managementCustomer serviceTeachingInterpersonal skillsTeamworkCreativityMentoringPresentations

Required

Experience with Ambulatory & Acute is required

Experience working in clinical or hospital settings, with a strong preference for familiarity with Electronic Health Records (EHR) systems such as Epic and NextGen

Strong understanding of change management principles, with the ability to guide teams through transitions effectively

Demonstrated project management skills, including the ability to balance competing priorities and drive initiatives to completion

Proven ability to work both collaboratively and independently, managing tasks and contributing to team success

Applies expertise in adult learning theories, instructional design, and knowledge management to develop innovative solutions, streamline systems, and support multi-team projects

Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action

Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. Travel can be up to 25%

Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment