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Volunteers of America Chesapeake & Carolinas · 9 hours ago

Administrative Assistant-Scheduler (63963)

Greenbelt, MD

Full-time

Onsite

New Grad, Entry Level

Volunteers of America Chesapeake & Carolinas is dedicated to empowering self-reliance and inspiring hope through various services. The Administrative Assistant-Scheduler will be responsible for coordinating daily clinical schedules for the Hope Center, managing patient appointments, and ensuring smooth communication between healthcare professionals.

Health CareNon ProfitWellness

Responsibilities

Scheduling patient appointments for the Hope Center Clinical services

Answering phones and greeting patients

Performing reminder calls for upcoming appointments

Filing paperwork as needed, processing 30 days no contact letters, discharging patients from the EHR

Verifying and documenting insurance information

Performing basic bookkeeping duties

Coordinating daily schedules of medical and behavioral health professionals

Resolving scheduling conflicts and communicating with other health care professionals about changes to the schedule

Entering referrals, consent forms, client information, authorizations and all client-related documentation into the EHR Consumer File Cabinet

Performs other duties as assigned

Qualification

Medical schedulingMedical terminologyMicrosoft OfficeProblem-solvingCustomer serviceBilingualInterpersonal skills

Required

High school diploma or equivalency certificate required

Previous medical scheduling experience in a medical office or related health care facility

Previous experience with answering phones, greeting clients and customers

Ability to think independently and demonstrate good problem-solving skills

Excellent team-centered approach with strong interpersonal and communication skills are a must due to the extensive collaboration and networking that is required in the field

Ability to multitasks and handle a non-traditional work environment

Ability to be a self-started and work independently with limited supervision at times

High level of compassion and respect for persons with special needs

Strong problem solving and execution skills

Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc

Ability to use independent judgment and address conflict and find resolutions

Excellent interpersonal, written, and oral communication skills

Proficient in punctuation, spelling, and arithmetic

Excellent customer service skills

Preferred

Knowledge of Medical Terminology preferred

Bilingual in any language a plus

Company

Volunteers of America Chesapeake & Carolinas

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Volunteers of America Chesapeake & Carolinas (“VOACC”) is a faith-based, nonprofit organization whose mission is to inspire self-reliance, dignity, and hope through housing, health and human services.

Founded in 1896