University of Scranton, Department of Communication & Media ยท 16 hours ago
Director of Financial Aid
Scranton, PA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expThe University of Scranton is a Catholic and Jesuit University committed to providing an educational environment free from discrimination. The Director of Financial Aid will manage financial aid processes, oversee compliance, and collaborate with campus partners to support enrollment goals and student success.
Higher Education
Responsibilities
In partnership with the Associate Vice President for Financial Aid & Enrollment, oversee the design, implementation, and ongoing review of financial aid administrative processes, with attention to efficiency, appropriate use of technology, and compliance with all federal, state, institutional, and private loan requirements
Provide day-to-day leadership of Financial Aid Office operations, ensuring services for students and parents are delivered efficiently, scale appropriately with enrollment, meet compliance standards, and incorporate paperless processes when feasible
Ensure the consistent application of best practices in financial aid administration, with a focus on accuracy, timeliness, regulatory adherence, and alignment with university, state, and federal policies and procedures
Support institutional recruitment and retention goals by collaborating with the Associate Vice President to plan and execute clear, timely, and effective financial aid communications for prospective students, enrolled students, and their families
Advance a culture of continuous improvement through staff development, performance management, regular review of operational workflows, and the use of data to guide decision-making
Work collaboratively with Admissions, Student Accounts, Enrollment Management, Information Technology, and other campus offices to promote coordinated services and a cohesive student experience
Monitor and assess the effectiveness of financial aid operations and communications through the preparation and analysis of compliance, quality control, and productivity reports; provide data and reporting as requested
Deliver advanced financial aid counseling and resolve complex cases involving FAFSA processing, verification, conflicting information, and eligibility determinations, ensuring compliance with applicable regulations and institutional policy
Supervise assigned exempt and non-exempt staff, including Assistant Directors and professional personnel; provide training, conduct performance evaluations, manage workloads, and ensure consistent policy interpretation and high levels of customer service
Qualification
Required
Bachelor's degree required
At least five (5) years of progressive responsibility and proven supervisory and leadership effectiveness in a higher education setting
Strong analytical, written, and verbal communication skills
Familiarity with best practices of using technology in financial aid
Familiarity with relational databases including Banner and other recruitment systems
Ability to learn quickly, to multi-task and to also work independently
The ability to uphold human dignity and respect by recognizing each person's worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
Must be able to respect, support and contribute to the University's Catholic and Jesuit mission
Preferred
Masters degree preferred
Other Document
Company
University of Scranton, Department of Communication & Media
The Department of Communication & Media at the University of Scranton offer majors in Advertising/Public Relations, Business Communication, Communication, Journalism and Electronic Media, and Social Media Strategies.
Founded in 1888Scranton, PA, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase