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Wells Fargo · 17 hours ago

Contact Center Technology Business Analyst (Senior Technology Business Systems Consultant)

WEST DES MOINES, IA

Full-time

Hybrid

Mid, Senior Level

$87K/yr - $154K/yr

4+ years exp

Wells Fargo is seeking a Senior Technology Business Systems Consultant in the Contact Center as a Service (CCaaS) Agent Controls product team for the Customer Interaction Workspace (CIW) softphone. This role involves identifying and analyzing business needs, conducting requirement gathering, and defining scope and objectives for companywide systems integrated with technology development and infrastructure.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems

Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements

Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems

Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions

Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes

Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables

Coordinate communication and information flow between business and technology teams

Qualification

Business Systems DataProduct ManagementAgileCall Routing PlatformFinancial Industry ExperienceContact Center ApplicationsUser StoriesDigital ProductsProblem SolvingCollaboration

Required

4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

2+ years of Product Management experience

2+ years of Agile experience

1+ years of Call Routing Platform experience