State of Missouri ยท 1 day ago
Customer Service Supervisor - 5022097
Jefferson City, MO
Full-time
Onsite
Mid LevelThe State of Missouri is seeking a Customer Service Supervisor for the Business Tax Bureau within the Department of Revenue. This role involves overseeing multiple tax distribution processes, managing a team of customer service representatives, and ensuring compliance with tax regulations.
AgricultureGovernmentInformation Technology
Responsibilities
Provide daily supervision to employees in the motor fuel, tobacco, financial institutions and county fee units
Review proposed legislation and assist in determining possible impact to the Department
Assist in the development of procedures, form revisions, and system updates as a result of legislative changes
Oversee the daily operations of the Excise Tax Section
Compile and submits weekly and monthly production reports
Interview prospective employees
Prepare and conduct monthly Engage meetings and coach employees
Develop and maintain measures to assess the performance of staff
Participate and lead test teams
Act independently without specific instruction, as appropriate, and act as supervisor in the absence of the customer service manager
Perform other related work as assigned and/or needed
Qualification
Required
Possess a high school diploma or proof of high school equivalency (GED)
Experience in clerical or office related work
Have a commitment to customer service
Benefits
Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage
Company
State of Missouri
The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
Founded in 1820
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Mccarthy
Chief Technology Officer
Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
Recent News
2025-08-22
Seattle TechFlash
2025-05-10
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