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ConsumerDirect, Inc. · 17 hours ago

Support Representative

Irvine, CA

Full-time

Onsite

Entry Level

$22/hr - $25/hr

1+ years exp

ConsumerDirect, Inc. is transforming the way consumers control their credit, money, and privacy through innovative software solutions. They are seeking a highly motivated and detail-oriented Support Representative to provide exceptional customer service and support to their Customer Service team, resolving inquiries and ensuring a positive customer experience.

FinanceFinancial ServicesInformation ServicesInformation TechnologySoftware

Growth Opportunities

Hiring Manager

Nikka B.

Responsibilities

Handle and respond to constant inbound and outbound calls from customers and partners, providing professional, solution-focused support

Respond promptly to customer and partner inquiries via phone, email, and chat while maintaining a positive and professional attitude

Identify, troubleshoot, and resolve product or service issues in a clear, efficient, and professional manner

Accurately document all customer and partner interactions using the internal CRM (e.g., HubSpot)

Upsell products and services based on customer needs where appropriate

Maintain up-to-date knowledge of company products, services, and policies

Consistently uphold customer satisfaction standards while contributing to individual and team performance goals

Qualification

Customer Service experienceBilingual in SpanishOver-the-phone supportBasic tech functionsMicrosoft ExcelMicrosoft OutlookCall center experienceCommunication skills

Required

1+ years of Customer Service experience (Call center experience is a plus!)

Ability to commute reliably to the office is required

Ability to provide over-the-phone customer support

Familiar with basic tech functions (resetting passwords, account maintenance, updating profiles, etc.)

Familiar with Microsoft Excel and Outlook

Able to manage a high volume of inbound calls

Excellent ability to communicate over the phone, via email, and over video calls

Must be 18 or older to apply

Preferred

Bilingual in Spanish (preferred)

Benefits

PTO will be accrued each pay period as follows: employees will earn 40 hours (equivalent to 1 week) of PTO annually from 90 days through their first year of service. After completing one year, the accrual increases to 80 hours (2 weeks) annually, also accrued per pay period.

At the start of each calendar year, employees will receive the following additional time off as Sick Leave: 5 days (40 hours).

10 Paid Holidays throughout the year.

401(k) retirement plan to help you save for the future.

Comprehensive medical, dental, and vision plans with PPO and HMO options, covering employees and their dependents.

$20,000 company-sponsored life insurance and employer-sponsored long-term disability coverage.

A $1,500 annual stipend for learning and development to support your professional growth.

Free daily energy drinks, coffee, and snacks.

Health and wellness benefits, including an LA Fitness membership.

Company

ConsumerDirect, Inc.

Since 2003, we have dedicated our talents toward building a leading-edge platform integrating consumers with their banks, creditors and other institutions so that they can communicate on a wide variety of topics.

Founded in 2003

Irvine, California, USA

51-200 employees