Apply on Employer Site

OCHIN, Inc. · 1 day ago

HEALTHCARE ACCOUNT MANAGER - WEST

United States

Full-time

Remote

Mid, Senior Level

$77K/yr - $144K/yr

OCHIN, Inc. is a nonprofit leader in health care innovation, serving a national provider network to enhance patient access and improve health outcomes. The Healthcare Account Manager - West acts as a strategic advisor, fostering relationships with member organizations and ensuring alignment between their needs and OCHIN's services.

Health CareNon Profit

Responsibilities

Cultivate and maintain strong relationships with member executives and key stakeholders to ensure exceptional service delivery, alignment to OCHIN’s mission, and long-term member satisfaction

Independently lead, organize, and facilitate recurring member check-ins, site visits, and ad hoc meetings, ensuring thoughtful follow-up, internal coordination, and accountability for outcomes

Collaborate with members and internal teams to identify gaps in service, conduct business and technical analysis (including cost/resource modeling), introduce internal and external product and service owners, and develop action plans and solutions that support operational and strategic goals

Maintain accurate and timely account documentation, including meeting notes, action items, service history, CRM entries, and financial insights. Review KPIs to assess performance trends and drive continuous improvement

Partner across OCHIN departments, including project management and business development, operations, and finance to support new product onboarding, technology optimization, professional services, and the transition from stabilization to maintenance

Other duties as assigned

Qualification

Acute Care OperationsEHR (Epic)Healthcare Account ManagementHealthcare Information TechnologyCustomer Relationship ManagementCommunication SkillsOrganizational SkillsCritical Thinking

Required

Strong understanding/knowledge of Acute Care/Ambulatory clinical operations and EHR (preferably Epic) is required

Excellent and strong communication, listening and questioning skills

Ability to identify and partner (internally and externally) to offer new business solutions

Ability to effectively manage internal and external staff relationships, promptly reply to inquiries, ensure service level agreements are kept and manage expectations

Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with the OCHIN's nine core competencies. It's not about passing or failing—it's about understanding fit and setting you up for success

Ability to create and maintain accurate / accessible and organized documentation