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DICE · 2 days ago

Client Success Team Lead, North America

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $80K/yr

DICE is a company redefining live entertainment, and they are seeking a Client Success Team Lead to help clients create successful events. The role involves managing the Client Success team, supporting clients, and enhancing operational processes to ensure a seamless client experience.

EventsMedia and EntertainmentMusicTicketing

Growth Opportunities

Responsibilities

Supporting the Client Success Global Head in managing the US Client Success team, helping solve client concerns, and delivering a seamless client experience

Line managing Client Success Specialists to ensure career growth and progression

Owning operational tasks such as scheduling, team structure, and workflows for the North American team

Handling escalations with methodical and actionable advice for your reports

Using data to be proactive in empowering our clients, providing a stellar service, and ensuring KPIs are met

Giving feedback on our creator tool and how we can improve it

An expert in finding and clearly communicating bugs to the product team

Identifying opportunities to streamline client success processes and work with team members to develop solutions

Detail focused to help maximise team efficiency and coordinate team coverage

Hiring and managing team members within your territory

Owning the relationship between other operational teams and managers, such as our Account Management, Field Ops, & Fan Support team, acting as a main point of contact for both territory and global CS team

Qualification

Client success managementTicketing industry knowledgeTeam leadershipDigital client supportData analysisProject managementTech-savvyPeople skillsFluency in EnglishCommunication skillsDetail-oriented