Bio-Techne · 18 hours ago
Customer Service Advisor
Minneapolis, MN
Full-time
Onsite
Mid Level
$18.40/hr - $25.30/hr
3+ years expBio-Techne is a company focused on enabling cutting-edge research in Life Sciences and Clinical Diagnostics. They are seeking a Customer Service Advisor primarily responsible for assisting the Sales organization with order processing, problem solving, and responding to customer inquiries to ensure satisfaction and smooth order fulfillment.
BiotechnologyGeneticsManufacturingMedicalMedical Device
Responsibilities
Enter orders into the company ERP Microsoft Dynamics (AX), accurately and efficiently, obtaining clarification from the Customer, Sales rep, Finance, etc. as necessary
Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order. Ensure the customer’s needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate
Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Manage all aspects of the order cycle as necessary to ensure customer satisfaction
Effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and costs
Provide non-technical products and pricing information to customers through phone, email or other channels as needed
Connect callers to appropriate departments as needed
Create and document service complaints in Salesforce for escalation/follow up as needed
Follows company policies and practices as outlined in Handbook and follow guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance with the job
Performs additional duties as assigned
Qualification
Required
High School diploma is required with at least 3 years of relevant customer and/or sales facing experience in a fast-paced environment
Good communication skills, both verbal and written, and a pleasant phone presence required
Must have the ability to problem solve and possess organizational and multi-tasking skills
Ability to independently prioritize and re-prioritize based on urgency and complexity of issues
Complete proficiency in ERP Microsoft Dynamics (AX) and other current Bio-Techne systems, including Salesforce desired
A working knowledge of Microsoft Outlook, Word, and Excel as well as computer entry and/or typing skills are required
Associates or bachelor's college degree in Business, Sales, or Marketing or other field preferred, or equivalent work experience including prior work as a Customer Service Associate
Benefits
We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Company
Bio-Techne
Bio-Techne is a supplier of tools for life science research, therapeutic manufacturing, and clinical diagnostics.
1001-5000 employees
H1B Sponsorship
Bio-Techne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2022 (9)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1989-05-19IPO
Leadership Team
Gary Latham
Chief Technology Officer
Jim Hippel
Executive Vice President and Chief Financial Officer
Recent News
2026-02-05
2026-02-04
Company data provided by crunchbase