GUEST SERVICE REPRESENTATIVE OF EL PASO WATER PARKS jobs in United States
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Destination El Paso · 8 hours ago

GUEST SERVICE REPRESENTATIVE OF EL PASO WATER PARKS

positionEl Paso, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Destination El Paso is seeking a Guest Service Representative for their water parks, responsible for creating a positive and fun environment for guests. This role involves greeting visitors, answering inquiries, assisting with ticketing, and ensuring the smooth operation of the facilities.

Event ManagementLeisureShoppingTourismTravel

Responsibilities

Welcome guests to El Paso Waterparks in a warm friendly manner
Ability to provide information to guests related to ticket and season pass purchase options and polices
Initiates conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events
Interacts on the front line trying to deescalate any guest concerns, if unable to – know when to pull in management
Ability to implement strategic sales initiatives as trained by Guest Service lead, Guest service supervisor or Management
Ability to assist with and /or act as the host for birthday parties, Cabana Rentals, or any Special Groups or events
Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales
Responsible for the care and maintenance of issued equipment
Participate in service training programs for safety, and customer service
Serve in a public information/relations capacity
Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to supervisor
Complete all required company trainings and compliance courses as assigned
Adheres to company standards and maintains compliance with all policies and procedures
Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment
Maintains high standards, positive attitude, and professional appearance. Guest Service Representative El Paso Water Parks Revised 01/06/26
Attend monthly staff meetings. Develop and maintain a harmonious working relationship with all other departments
Stay current with all training policies and procedures
Enforce El Paso Water Parks & Legends Global safety standards
Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements
Work extended and/or irregular hours including nights, weekends and holidays as needed
Performs other related duties as assigned

Qualification

Customer serviceBilingual EnglishBilingual SpanishFood Handler’s certificatePOS System experienceComputer knowledgeVerbal communicationFlexible schedule

Required

Must be 16 years of age or older required
Ability to understand and follow verbal directives and written directions
Excellent verbal communication skills as you will interact with our guests while making sure the park looks great
Must be able to work a flexible schedule, including nights, weekends, and holidays
Must be able to obtain or have a current Food Handler's certificate
Computer knowledge and typing skills

Preferred

Bilingual (English and Spanish) preferred
Working towards a High School Diploma or GED preferred
Operate standard office equipment preferred
Experience in operating a POS (Point of Sale) System preferred

Company

Destination El Paso

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Destination El Paso is a travel and leisure company that offers destination events, water trips, tourism, excursions, and shopping services.
location
El Paso, Texas, USA
people-size201-500 employees
web-link
https://visitelpaso.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Jose Garcia
President & CEO
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Company data provided by crunchbase