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AAIS (American Association of Insurance Services) · 2 hours ago

User Experience (UX) Researcher

United States

Full-time

Onsite

Mid, Senior Level

$120K/yr - $120K/yr

7+ years exp

AAIS (American Association of Insurance Services) is seeking a User Experience (UX) Researcher who will drive business and technology decisions through customer-driven insights. The role involves designing and executing research to inform enterprise initiatives and presenting findings to stakeholders.

AdviceInsuranceNon Profit

Work & Life Balance

Responsibilities

Design and execute qualitative and quantitative research aligned to strategic business and product objectives

Select and apply appropriate research methods to generate actionable, decision-ready insights

Synthesize research findings to inform enterprise initiatives, ensuring solutions are user-centered and commercially viable

Translate insights into clear, compelling narratives and recommendations, presenting findings to cross-functional and executive stakeholders

Facilitate working sessions (e.g., design sprints, discovery workshops) that validate direction, reduce risk, and enable confident go/no-go decisions

Establish a shared language around user needs, capabilities, and design thinking to influence alignment and decision-making across teams

Build and maintain a reusable research asset repository, including tools, standards, personas, journey maps, and best practices

Contribute to continuous improvement of research practices, governance, and institutional knowledge

Perform additional duties as assigned or requested

Qualification

User researchDesign thinkingInsight synthesisResearch frameworksProject managementCommunication skillsRemote communicationCollaborationIntegrityOrganizational skills

Required

Fluency in design thinking and user-centered design methodologies

Advanced user research and analysis skills with a strong bias toward insight synthesis and decision support

Demonstrated ability to lead workshops and working sessions that clarify ambiguity and validate strategic direction (e.g., design sprints)

Ability to leverage customer data and research findings to inform enterprise, product, and technology decisions

Working knowledge of property and casualty insurance or comparable regulated industries

Exceptional written and verbal communication skills, with the ability to make complex concepts accessible and persuasive

Strong organizational and project management capabilities across concurrent initiatives

High standards of integrity, ethics, discretion, and commitment to organizational mission

Ability to work independently while effectively collaborating within cross-functional teams

Comfort communicating asynchronously and operating effectively in a remote-first environment

Bachelor's degree with 7+ years of relevant experience in UX research, applied research, product research, or product development

Expertise in research and design frameworks (e.g., journey maps, service blueprints, ecosystem maps, value proposition canvases)

Proven ability to design and execute user research (interviews, focus groups, usability testing), with sound judgment around data sufficiency and actionability

Minimum travel is required for annual all-company gatherings or team design sessions (up to 5% of the time)

Company

AAIS (American Association of Insurance Services)

Since 1936, the American Association of Insurance Services (AAIS) has served the property & casualty (P&C) insurance industry as the only national not-for-profit advisory organization governed by its Member insurance carriers.

Founded in 1936

Lisle, Illinois, USA

51-200 employees