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St. Louis Cardinals · 21 hours ago

CRM Administrator

St. Louis, MO

Full-time

Onsite

Entry Level

1+ years exp

St. Louis Cardinals is seeking a CRM Administrator responsible for overseeing the business processes and daily operations of their Salesforce CRM system. The role involves collaborating with departments to enhance lead generation and client engagement, while also providing training and support to users.

BaseballEventsSports

Culture & Values

Responsibilities

Oversee and support the business processes and day-to-day operation of the Salesforce CRM system, including but not limited to system configuration, lead generation, data cleansing, user management, support, and training

Collaborate with the Ticket Sales and Service departments in the development and execution of CRM campaigns (including lead management) to drive ticket revenue

Work with the Ticket Operations team to manage other technologies that support the Ticketing Department

Create user guides and resources to reinforce Salesforce best practices

Deliver group and one-on-one training sessions to increase staff adoption and efficiency

Provide timely support and troubleshooting assistance to Salesforce users, addressing issues and ensuring smooth CRM operation

Perform other duties as assigned

Qualification

SalesforceProVenueExcelProactive attitudeCommunication skills

Required

Bachelor's degree in business/marketing or other related program

1-2 years experience working with Salesforce including configuration, reporting, and user support

Proficient with Excel and other Microsoft 365 products

Strong relationship building and excellent communication skills

Proactive and solution-oriented attitude. Ability to multi-task and meet deadlines

Ability to work independently and collaboratively to support a team environment and adhere to the Ticketing department's objectives, goals and mandates

Ability and willingness to work evenings, weekends, and holidays as required