Spheros ยท 2 days ago
Parts Customer Service Specialist
Elkhart, IN
Full-time
Onsite
New Grad, Entry LevelSpheros is a global technology company specializing in thermal management solutions for city buses and refrigerated transport. They are seeking a Parts Customer Service Specialist to manage parts-related customer inquiries, process orders, and ensure timely fulfillment while maintaining a positive customer experience.
Automotive
Hiring Manager
Grace Murphy
Responsibilities
Review, process, and enter incoming parts orders accurately and on time using appropriate systems
Verify parts availability based on inventory and lead times
Send order confirmations to customers within 24 hours of order placement
Monitor open orders and proactively address delivery risks or delays
Escalate challenges that may impact customer delivery commitments
Bill orders using purchase orders, credit cards, and approved payment methods
Support collections efforts related to overdue or past-due invoices as needed
Maintain pricing accuracy and communicate pricing updates to customers to support profitability
Respond to customer inquiries, concerns, and requests with a same-day response standard
Resolve customer complaints professionally and efficiently
Participate in phone rotation and call tree responsibilities
Maintain strong, positive working relationships with customers and internal teams
Support Sales with quotes, part numbers, and order-related inquiries
Partner with Procurement to maintain accurate lead times and stocking requirements
Work with Quality and Returns teams to resolve damaged or incorrect shipments
Support quality response activities and continuous improvement initiatives
Maintain accurate and timely data entry across all required systems
Follow established standards, work instructions, and security protocols
Ensure compliance with company conduct rules, safety procedures, and PPE requirements
Maintain a clean, safe, and organized work environment
Assist with cross-training and coverage within the customer service team
Support additional projects or tasks as assigned
Qualification
Required
High school diploma or equivalent required; additional training or certifications are a plus
Strong customer service mindset with a focus on customer satisfaction
Excellent written and verbal communication skills, including professional phone etiquette
High attention to detail and ability to manage multiple orders simultaneously
Proactive problem-solving skills and ability to prioritize effectively
Ability to collaborate across departments in a fast-paced environment
Proficiency with order processing systems and standard office software
Understanding of billing processes, purchase orders, and credit card transactions
Ability to maintain confidentiality and comply with security standards
Preferred
Experience in parts, automotive, manufacturing, or a related field is preferred
Benefits
Monetary: Performance-related salary package
Career Development: Opportunities for professional and personal growth in a global organization
Flexibility: Working models that support work-life balance
Setting: Flat hierarchies and modern working methods in an innovative environment
Future: Be part of shaping the future of mobility and passenger comfort
Company
Spheros
Spheros is a global tech company and market leader in the development and manufacture of thermal management solutions for all passenger buses and coaches as well as refrigerated transportation fleets.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase