Merriam Gardens Healthcare & Rehab · 2 days ago
Lead Receptionist
Shawnee, KS
Full-time
Onsite
Mid LevelMerriam Gardens Healthcare & Rehab is seeking a Lead Receptionist who will be responsible for interpreting company policies and supporting talent development. The role includes greeting residents, resolving customer inquiries, and ensuring compliance with regulations while assisting with various administrative tasks.
Elder CareHealth CareRehabilitationTherapeutics
Responsibilities
Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities
Resolves customer requests, questions and complaints; provides information to improve customer service
Serves as liaison between residents and other departments
Serve as the assistant to the Business Office Manager
Conducts inquiries on customer satisfaction; reports information using recommended tools and forms
Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies
Assist with Accounts Payable tasks
Arranges for consults for residents annually or as needed
Serves as role model to foster superb customer service
Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents
Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence
Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires
Announces notifications over public address system
Updates resident directory including resident’s names, room locations, and telephone extensions
Arranges for service of office equipment
Passes out and collects employment applications
Other duties as assigned
Qualification
Required
High school Diploma required
Proficiency with Microsoft office: Word, Excel and Outlook
Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community
Benefits
401K
Annual evaluations
Dental insurance
Disability insurance
Electronic documentation
Employee appreciation events
Health insurance
Life insurance
Modified Comp
Paid time off
Vision insurance
Company
Merriam Gardens Healthcare & Rehab
Merriam Gardens Healthcare & Rehab provides long-term care, medical care, and rehabilitation therapy services.
51-200 employees
H1B Sponsorship
Merriam Gardens Healthcare & Rehab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase