COGENT Infotech ยท 17 hours ago
IT Documentation Specialist/Technical Writer
Anchorage, AK
Contract
Onsite
Entry, Mid, Senior Level
2+ years expCogent Infotech is a consulting and talent solutions company that emphasizes creating opportunities and driving innovation. They are seeking an IT Documentation Specialist/Technical Writer to develop user manuals, training materials, and process documentation while collaborating with stakeholders to ensure accuracy and adherence to standards.
ConsultingInformation ServicesInformation Technology
Hiring Manager
Amit Sandhu
Responsibilities
Write, edit and update comprehensive user manuals tailored to different roles (e.g., HR staff, finance analysts, procurement officers)
Develop quick reference guides and cheat sheets for common tasks
Write FAQs and troubleshooting guides for help desk and user self-service
Deliver high-quality content on time and within scope, published across multiple channels (online help portals, PDFs, knowledge base, etc.)
Collaborate with training leads to develop instructor-led training (ILT) materials, e-learning content, and onboarding guides
Prepare slide decks, handouts, and exercises for workshops and webinars
Support the creation of video scripts and voiceover content for training modules
Document current and future-state business processes and workflows
Ensure alignment between process documentation and system functionality
Conduct interviews and working sessions with SMEs, developers, business analysts, and end-users
Review and incorporate feedback from editors and SMEs
Qualification
Required
Proficient in Microsoft Office Suite, especially Word and PowerPoint
Experience using specialized documentation (e.g. Visio, Adobe)
Ability to work with cross functional teams and interview SMEs to gather information
Strong organizational skills to manage multiple documentation efforts concurrently and meet deadlines
Gather information from others and various electronic sources about elements of an information technology system or service
Prepare technical documentation and diagrams that describe technology systems and processes
Prepare draft project reports and publications for final review
Prepare documentation using diagrams and pictures in ways that are easily understood
Deliver report using presentation software and equipment (video conferencing, projectors, PowerPoint, etc.)
Prepare documents for printing or copying for publication
Collate, edit, consolidate, assimilate, summarize, analyze, extract, assemble and organize information
Select and recommend appropriate designs, colors, and fonts for documents
Review existing documentation and validating that it is accurate and correct
Create, review and revise documentation and ensure that documents meet business and technical needs
System analysis principles
Communicating complex ideas in simple terms
Verbal communication with both technical and non-technical people
Preparing charts and graphs using software tools
Flowcharting concepts
Business process charts
Company
COGENT Infotech
Cogent Infotech is an IT consulting firm that provides digital business solutions, digital transformation, and research services.
501-1000 employees
H1B Sponsorship
COGENT Infotech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (26)
2023 (14)
2022 (21)
2021 (20)
2020 (34)
Funding
Current Stage
Late StageLeadership Team
Nandan Banerjee
Founder & CEO
Manu Mehta
Founder, President
Recent News
24-7 Press Release Newswire
2024-12-12
Company data provided by crunchbase