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Allstate · 13 hours ago

Represented Bodily Injury Adjuster - CST/MST

United States

Full-time

Remote

Entry, Mid Level

$53K/yr - $80K/yr

2+ years exp

Allstate is a company focused on protecting families and their belongings from uncertainties. They are seeking a Represented Bodily Injury Adjuster who will investigate automobile accidents, assess coverage and damages, and provide exceptional customer service while negotiating fair injury settlements.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Investigating automobile accidents involving single or multiple vehicles, which result in property damage and bodily injury with attorney/litigation involved

Assess coverage, liability, and damages while providing exceptional customer service throughout your day

Customer and attorney communication will take place through different channels, including voice calls, email, and text messages

Engage in negotiation processes to reach fair injury settlements with all parties involved

Demonstrate a high level of adaptability to thrive in a fast-paced and continuously evolving environment

Manage multiple, diverse venues simultaneously, each with its own unique operational demands and stakeholder expectations

Be the primary point of contact for the customer for their claim

Support customers through what can be a stressful situation by providing clear communication and empathetic guidance

Collaborate with internal partners to assess and drive value across initiatives

Live into Allstate’s Claims Culture by caring, empowering, and restoring

Confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage

Use phone, emails and text with customers and others to help them through a fast, fair, and easy claims process

Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants

Utilize multiple tools to get the job done in a fast-paced environment

Protect the company financially by executing policies along policy agreements

Keep a clear record of your work in a claims system that you will be trained on

Ensure timely and accurate documentation is completed as you work on each claim

Qualification

Bodily Injury Claims HandlingInsurance Policies KnowledgeNegotiation SkillsCritical ThinkingEffective CommunicationTime ManagementFraud InvestigationsInformation Collection

Required

A dedicated workspace in your residence that is private and free from distractions

A minimum internet bandwidth of 50 MB down/5 MB up

Appropriate work surface and seating

Candidates must demonstrate a high level of adaptability to thrive in a fast-paced and continuously evolving environment

Success requires the ability to manage multiple, diverse venues simultaneously, each with its own unique operational demands and stakeholder expectations

Excellent customer service is essential

You are the primary point of contact for the customer for their claim

You will assess coverage, liability, and damages while providing exceptional customer service throughout your day

Customer and attorney communication will take place through different channels, including voice calls, email, and text messages

You will engage in negotiation processes to reach fair injury settlements with all parties involved

You'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms

You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor

The candidate(s) offered this position will be required to submit to a background investigation