University of Arizona · 4 hours ago
Manager, Customer Relations and Permit Program Operations
Tucson, AZ
Full-time
Onsite
Mid Level
$59K/yr - $74K/yr
3+ years expThe University of Arizona is looking to fill a Manager, Customer Relations and Permit Program Operations position within their Parking and Transportation Services. This role involves planning, directing, managing, and evaluating parking permit programs, while providing essential services to students, faculty, and staff.
EducationHigher EducationNon ProfitUniversities
Responsibilities
Accountable for setting goals and objectives for team members to achieve standards and outcomes. Direct supervisor of customer relations staff to meet job function standards and outcomes. Manages staff hiring, training, work schedules and disciplinary actions. Communicates performance expectations and conducts performance evaluations
Evaluate permit program methodology and correct deficiencies. Responsible to configure permit set-up and payment methods in parking software and on-line parking portal. Ensure configuration function to maximize efficiencies in UArizona garage and surface lot operations. Actively participates in quick-thinking resolution if malfunction occur
Develop and implement new Parking Permit Programs for UArizona, Departments and affiliated/non-affiliated entities. Creates new parking locations and permit processes working independently with other managers or area responsible persons. Problems faced may be varied and solutions are guided by policies and practices but may not have a prescribed solution and require some analysis to understand and resolve. Responsible for creating and updating Standard Operating Procedures. Explains policies, standards, and processes of the job area to others within and outside of the work unit
Enforce U of A cash handling, PCI and PTS compliance with appropriate policies, and procedures. Responsible for annual budget(s). Tracks expenditures
Manages customer online appointments, call center, department email and chat. Determine maintenance and replacement of cash handling, credit card equipment
Qualification
Required
Bachelor's degree or equivalent advanced learning attained through professional level experience required
Minimum of 3 years of related work experience or equivalent combination of education and work experience required
Ability to drive according to the University Fleet Safety Policy
Ability to communicate effectively with different groups/individuals
Knowledge in the setup and implementation of programs
Skills in effective leadership and team collaboration
Skills in Excel and data analysis
Preferred
Experience in Higher Education
Certified Parking Professional
Documented experience in developing performance standards
Benefits
Health, dental, and vision insurance plans
Life insurance and disability programs
Paid vacation, sick leave, and holidays
U of A/ASU/NAU tuition reduction for the employee and qualified family members
Retirement plans
Access to U of A recreation and cultural activities
And more!
Company
University of Arizona
University of Arizona is a public research university that offers bachelor’s, master’s, doctoral, and professional degree courses.
10001+ employees
H1B Sponsorship
University of Arizona has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (138)
2024 (119)
2023 (146)
2022 (135)
2021 (146)
2020 (93)
Funding
Current Stage
Late StageTotal Funding
$88.9MKey Investors
US Department of EnergyGoogle.orgNational Science Foundation
2024-12-10Grant· $0.61M
2024-06-04Grant· $1M
2023-09-07Grant· $30M
Leadership Team
Chad Herzog
Associate Vice President, Arizona Arts
Recent News
Arizona Daily Star
2025-12-14
Arizona Daily Star
2025-12-09
Government Technology US
2025-12-09
Company data provided by crunchbase