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American Medical Response · 14 hours ago

Administrative Supervisor

Colorado Springs, CO

Full-time

Onsite

Mid Level

$80K/yr - $100K/yr

3+ years exp

American Medical Response is dedicated to delivering compassionate medical care, and they are seeking an Administrative Supervisor to assist the CO Springs Operations Manager with various administrative tasks. The role involves supporting operations, maintaining staffing levels, and ensuring smooth daily operations across all divisions.

Health CareTransportation

Responsibilities

Assist the Operations Manager in daily operational functions, project follow‑up, reporting needs, and implementation of operational initiatives

Support Operations Supervisors in tasks related to service delivery, field personnel support, and process improvement

Serve as an administrative resource to ensure smooth daily operations across all divisions

Record sick calls and ensure staffing of all unit openings

Support customer service efforts by addressing administrative inquiries from field employees, partner agencies, and leadership. Code and enter attendance information and lost unit hours

Assist field personnel with scheduling and payroll issues

Ensure full and appropriate staffing of units to minimize lost unit hours

Initiate Personnel Action Notice for all employee status changes

Provide customer service to field employees

Coordinate and direct the activities of the Scheduling staff, applying fundamentals of leadership and supervision while promoting teamwork

Perform or coordinate fair and impartial investigation of incidents, personnel matters, complaints, and ensure their timely resolution

Evaluate personnel in the performance of their duties. Provide counseling, remedial training or disciplinary measures as necessary

Address complaints and resolve problems

Mentor employees, conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team-oriented approach with positive results

Assist in driving performance management

Assist in creating, updating, and implementing policies and procedures associated with EMS operations

Prepare reports and assist with administrative projects as assigned by the Operations Manager or General Manager

Provide customer service to internal and external stakeholders, ensuring issues are promptly addressed

Qualification

Microsoft OfficeEmergency Medical ServiceAdministrative experienceCustomer serviceLeadership

Required

High school diploma or equivalent (GED)

Good working knowledge of Microsoft Office (including Word and Excel)

At least 2 years of administrative experience, which includes previous experience working independently, meeting deadlines, and prioritizing and managing multiple tasks

Driving record in compliance with GMR policy