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Ally · 1 day ago

Sr Rep - Business Process

Lewisville, TX

Full-time

Onsite

Mid, Senior Level

$50K/yr - $63K/yr

2+ years exp

Ally Financial is a customer-centric, leading digital financial services company focused on delivering innovative financial solutions. The Sr Rep - Business Process role involves reviewing SmartAuction application packages, ensuring accuracy for timely onboarding, and providing superior customer service while completing necessary due diligence and documentation.

AutomotiveFinanceFinancial Services

Responsibilities

Complete underwriting and applicable due diligence on dealerships applying for SmartAuction while utilizing internal and external resources

Complete Customer identification program (CIP)

Salesforce updates - opportunities are promptly entered in system

Seek opportunities to drive additional efficiencies and effectiveness into the SmartAuction lending process

Provide superior customer service

Complete the Know Your Customer process and due diligence

Respond to incoming email requests received in group mailbox in a timely manner

Complete NOI & Adverse action letters

Qualification

Financial services experienceSalesforceMicrosoft OfficeCustomer serviceClerical skills

Required

HS diploma or equivalent required

2+ years' experience in financial services or similar industry

Associate degree or bachelor's degree in business or related may be used as a proxy for the experience

Performs clerical, administrative and technically based activities and/or supporting tasks

Typically requires intermediate knowledge of Microsoft Office programs

Benefits

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.