Tomo · 1 day ago
IT Support Engineer
New York, NY
Full-time
Onsite
Mid Level
$100K/yr - $130K/yr
3+ years expTomo is a digital mortgage company focused on simplifying the lending process for homebuyers. They are seeking an IT Support Engineer to enhance the technology experience in their New York City office, supporting sales and operations teams while ensuring security and efficiency through automation and proactive service.
FinanceFinancial ServicesFinTechMortgageReal Estate
Responsibilities
Embody Omotenashi: You don’t wait for a Slack message to fix a conference room. You anticipate needs, ensuring the NYC office is always ready. You provide a service experience that is proactive, human, and seamless
Operate from First Principles: You don’t follow convention for convention’s sake. You Always Ask Why. When you encounter a clunky process or a legacy rule you dig into the underlying tensions and needs to find a better way. You solve for the root cause, not the symptom
Scale through Automation: You have a relentless focus on reducing cost and complexity. If you see a task twice, you automate it. You will use scripting tools like PowerShell, Python, and workflow automation tools like Zapier or Windmill to build workflows that allow our company to grow 60% without adding IT headcount
Create Clarity: You will build and curate a world-class internal knowledge base, turning complex technical hurdles into simple, self-service guides that empower our team to be self-reliant
Security First: You are our first line of defense. You have the common sense to spot social engineering and the professional courage to enforce security protocols, even with senior leadership, to keep Tomo safe
Team the Hard Ones: You will troubleshoot complex networking and systems issues independently, but you have the judgment to team the hard ones by escalating critical security or infrastructure risks to leadership before they become meltdowns
Qualification
Required
3-7 years of hands-on IT experience
Great Windows admin with a deep understanding of OS configuration, hardware troubleshooting, and office networking
Honed techniques for isolating the root cause of issues
Proficiency in scripting languages and workflow automation tools
High EQ & Resilience to deal with frustrated people and high-pressure situations
Ability to manage your own schedule, projects, and the physical office footprint independently
Benefits
Equity Ownership: All teammates receive stock options—we win together
Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
Work-life balance and a generous paid time off policy
In order to support teammates who become parents, Tomo Mortgage provides paid parental leave
401(k) retirement plan
Company
Tomo
Tomo is a fintech startup that simplifies homebuying by optimizing mortgages and linking buyers with real estate agents.
51-200 employees
H1B Sponsorship
Tomo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$130.74MKey Investors
SVB CapitalRibbit Capital
2025-03-11Series B· $20M
2022-03-21Series A· $40M
2021-06-30Seed· $30.29M
Leadership Team
Greg Schwartz
CEO & Co-Founder
Audrey Troutt
Chief Technology Officer
Recent News
2025-09-04
Seattle TechFlash
2025-08-01
EIN Presswire
2025-07-16
Company data provided by crunchbase