Trust & Safety Training & QA Specialist jobs in United States
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TCWGlobal · 1 week ago

Trust & Safety Training & QA Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$45/hr - $55/hr
date3+ years exp

TCWGlobal is seeking a Trust & Safety Training & QA Specialist to design, scale, and refine training and quality frameworks for a fast-growing moderation ecosystem. The role involves creating training programs, conducting QA audits, and ensuring consistency in trust and safety standards across teams.

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Culture & Values
Hiring Manager
Erika Miller
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Responsibilities

Design and launch end-to-end training programs for internal Trust & Safety teams and external BPO partners
Build and maintain training assets across formats: live workshops, slide decks, videos, written guides, and eLearning modules
Partner closely with moderation leads to identify skill gaps and rapidly deploy targeted training solutions
Guide new moderators through onboarding and nesting to ensure quality and productivity benchmarks are met
Conduct daily QA audits across moderation workflows, harm areas, and agent performance
Analyze errors and trends, translating findings into clear, actionable feedback and improvements
Lead calibration sessions to align decision-making across regions and teams
Measure and report on training effectiveness, quality improvements, and operational impact

Qualification

Trust & Safety experienceTraining program developmentQuality Assurance analysisAnalytical skillsBPO partnership experienceFeedback deliveryAdaptability

Required

3+ years of experience in Trust & Safety, with a focus on Training and/or Quality Assurance
Demonstrated success creating training programs and materials from the ground up
Strong analytical skills, with experience reporting on QA trends and training ROI

Preferred

Experience working with BPO partners or large, distributed workforces

Benefits

Weekly Pay
Benefits

Company

TCWGlobal

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TCWGlobal is is a global employer of record for payrolling, compliance, staffing, and more for international employees and contractors.
dateFounded in 2010
location
San Diego, California, USA
people-size201-500 employees
web-link
https://www.tcwglobal.com

Funding

Current Stage
Growth Stage

Leadership Team

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Samer Khouli
Founder & President/CEO
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Recent News

EIN Presswire
TCWGlobal Named a 2025 Top Workplace — Again. Here’s Why That Actually Matters
2026-01-05
EIN Presswire
TCWGlobal Will Host the Third Annual Cooper’s Christmas Village in San Diego for Children from Local Nonprofits
2025-12-05
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