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Stellantis · 5 hours ago

Production Flash Operations Manager

Auburn Hills, MI

Full-time

Hybrid

Senior Level

5+ years exp

Stellantis is seeking a driven and detail-oriented professional to lead the Aftersales Production Flash Operations in North America. In this role, you will ensure high-quality, timely software releases that support vehicle performance, safety, and customer satisfaction by managing the end-to-end Production Service flash operations.

AutomotiveIndustrial ManufacturingRetailTransportation

H1B Sponsor Likely

Responsibilities

Lead end-to-end Production Service flash operations, including flash validation, vehicle acquisition, and production release of flash files

Support field issues and perform root cause analysis to resolve complex technical challenges

Partner with regional TSO validation teams to ensure consistent, high-quality releases and prevent delays or roadblocks that may impact NA or other regions

Proactively identify and solve unique or high-risk release issues that could impact timing or quality

Serve as the wiTECH Aftersales diagnostic tool flash process subject matter expert, collaborating with Engineering, Suppliers, FTS, Vehicle Safety Office, Technical Advisers, Star Center agents, wiTECH Help Desk, and dealer technicians

Provide hands-on technical guidance and support to resolve current or potential service issues

Support and execute service flash objectives defined by management

Continuously improve service flash processes and release quality

Own the Service Flash Release Process for NA and ensure Engineering compliance to process and requirements

Actively manage JIRA tickets, monitoring for issues, risks, or inconsistencies that could impact successful flash releases

Oversee quality control and release flow for all flash files deployed through the NAFTA system

Serve as the final release approver for all NAFTA flash files, ensuring readiness, compliance, and quality standards

Partner with Engineering and cross-functional teams to diagnose and resolve issues impacting service operations or customer experience

Author, manage, and continuously improve core service processes, including: Service Flash Release and Validation Processes, JIRA ticket workflow, Uconnect Release and Validation Processes, Vehicle Acquisition and Garage Processes

Analyze and resolve complex or unique engineering release issues affecting service tools and flash operations

Develop and maintain crisis management and mitigation documentation to support rapid response situations

Support and resolve field flash issues through log analysis, dealer engagement, and failure replication

Ensure global alignment of TSO flash validation processes across EE, Mexico, LATAM, and APAC regions

Develop, lead, and execute one-off action plans when standard processes may delay critical releases

Lead high-load validation efforts, coordinating resources and execution during peak or large-scale release activities

Collaborate with ECU development and internal service teams to drive low flash failure rates and improved quality outcomes

Provide readiness support for new part replacements and generic service events

Develop cost-avoidance strategies, including flash scripts, knowledge base articles, flash notes, and field alert mechanisms

Deliver daily and weekly status reports on global service flash releases to management and extended teams

Apply individual skills, expertise, and technical knowledge to deliver efficient, high-quality outcomes

Continuously evolve and improve processes to proactively identify ECU protocol and flash-related risks

Act as a primary liaison between Engineering, Suppliers, STAR, PSHD, FTS, Safety Office, Technical Advisers, Quality, Time Study, internal flash teams, and extended stakeholders

Provide Statements of Work (SOWs) to support current and future workload planning

Lead by example while recognizing team achievements to support talent development, engagement, and knowledge retention

Qualification

Automotive Service ExperienceTechnical Liaison SkillsFlash Release ProcessLeadership ExperienceMicrosoft Office ProficiencyCrisis Management KnowledgeCost-Avoidance StrategiesRoot Cause AnalysisCommunication SkillsOrganizational SkillsProblem-Solving SkillsCollaboration Skills

Required

College degree in Automotive Service or a related field, or equivalent practical experience

5+ years of hands-on automotive service experience

Experience working with automotive technicians, engineers, suppliers, call centers, and regional partners

5+ years of leadership experience / leading a team of individuals

Excellent verbal and written communication skills, with the ability to work effectively across technical and non-technical teams

Proven ability to collaborate closely with individuals and cross-functional teams in a fast-paced environment

Comfortable serving as a technical liaison between engineering, service, suppliers, and regional stakeholders

Ability to analyze complex technical issues and develop creative, out-of-the-box solutions

Ability to manage competing priorities, meet deadlines, and perform accurately in high-demand environments

Strong logistical thinking and organizational skills, with attention to detail

Proficiency in Microsoft Office tools, including Word, Excel, and PowerPoint

Experience with management reporting mechanisms and status communication

Ability to work independently, remain self-sufficient, and maintain accuracy while multitasking

Preferred

Advanced experience serving as a subject matter expert (SME) for automotive flash, validation, or service tool processes

Prior experience supporting or leading large-scale or high-volume software/flash releases

Experience developing, documenting, and maintaining standardized service and validation processes

Demonstrated experience leading cross-functional action plans during critical or time-sensitive release events

Ability to work with global validation teams and maintain alignment across multiple regions (ex: EE, LATAM, APAC)

Experience supporting field operations, including dealer engagement, failure replication, and root cause analysis

Knowledge of crisis management, risk mitigation, and escalation handling within automotive service environments

Strong background in cost-avoidance initiatives, process optimization, and continuous improvement efforts

Strong understanding of Stellantis vehicle architectures, ECU protocols, and compliance requirements

In-depth knowledge of ECU reprogramming specifications, diagnostic trouble codes (DTCs), and reprogramming logs

Hands-on experience with vehicle diagnostic systems, scan tools, and wiring diagrams

Benefits

Comprehensive Health & Well-being Coverage

Family Building Benefit

Generous Paid Time Off

Competitive Retirement Savings Plans

Income Protection & Insurance Options

Company Vehicle Lease Program

Support for Your Growth and Giving Back

Tuition reimbursement

Student loan refinancing programs

18 paid volunteer hours each year to make a difference in your community

Company

Stellantis

Glassdoor3.7

Stellantis is an Franco-Italian-American automotive holding company that manufactures automobiles.

Founded in 2021

Hoofddorp, Noord-Holland, NLD

10001+ employees

https://www.stellantis.com/

H1B Sponsorship

Stellantis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)