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Brooks Running · 9 hours ago

Temporary Customer Service Specialist - Direct to Consumer

United States

Contract

Remote

Entry Level

$18.79/hr - $20.10/hr

1+ years exp

Brooks Running is a company that believes in the power of movement and is dedicated to creating exceptional customer experiences. The Temporary Runner Experience Specialist will provide customer support across various channels, ensuring a positive and engaging interaction with runners while gathering data to improve customer service.

ApparelFashionManufacturingShoesSporting Goods

Culture & Values

H1B Sponsor Likely

Responsibilities

Be available to answer calls up to 8 hours a day and respond to other written contact channels (including social media, chat, text) as needed

Ability to work any hours between 6am-5pm PDT, Sunday-Friday, and some holidays

Communicate to customers with a passion for service and a sincere desire to help

Seek positive, timely solutions to all customer’s questions and concerns, using a variety of system resources

Learn about our products via onsite training and provide expert product advice, acting as a brand ambassador

Order administration including placing, tracking & modifying orders, processing returns, and researching delays or errors

Evaluate and track root cause of customer contacts to provide data for continuous improvement, reporting recurring issues quickly to appropriate leadership

Respond to challenging situations positively, de-escalate frustrated customers

Evaluate situational needs to determine and execute appropriate solutions

Manage time effectively and exhibit a strong ability to multi-task

Access and combine information from multiple systems to provide order details and analyze problems when they occur

Assist with order fulfillment when automated processes fail

Recognize potential fraudulent web transactions and escalate when appropriate

Work with cross-functional teams to assist customers

Other duties as assigned

Qualification

Customer service experienceCommunication skillsComputer proficiencyProblem-solving skillsMulti-taskInterpersonal skillsAttention to detailTeamworkAdaptability

Required

Available to work 40 hours a week from April 06, 2025 to August 28, 2026

Associates degree or 1+ years customer service experience required (Contact Center or Specialty Run experience a bonus!)

Computer proficiency: Word, Excel, Outlook, Social Media

Accuracy in typing (60 wpm), spelling and grammar

Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication

Can work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first

Ability to learn various business systems and navigate between them to execute job efficiently

Ability to manage adverse situations positively

Proven ability to work effectively independently as well as with a team

Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company

Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another

Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments' operations and/or morale; 'connecting the dots.'

Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exists to create the best outcomes

Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary

Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community

Embraces and lives the Brooks values!

Benefits

Medical, dental, vision, life and AD&D insurance

Disability insurance

HSA and employer contribution

FSA

Family & fertility assistance

401K Savings Plan and match

Employee assistance program

Transportation assistance

Paid Time Off

Generous time off including up to five weeks of paid time off

Eleven paid holidays

Paid sick and parental leave

Annual bonus based on company performance

Product discounts

Home office stipend

Employee recognition

Fitness discounts

Volunteer and donation benefits

Company

Brooks Running

Glassdoor4.3

Brooks Running designs and manufactures high-performance running shoes, apparel, and accessories for both male and female runners. It is a sub-organization of Berkshire Hathaway.

Founded in 1914

Seattle, Washington, USA

1001-5000 employees

http://www.brooksrunning.com

H1B Sponsorship

Brooks Running has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (7)

2023 (3)

2022 (3)

2021 (1)

2020 (3)