CreAdd · 16 hours ago
Desktop Support I
Chattanooga, TN
Full-time
Onsite
Entry Level
1+ years expCreAdd is looking for a Desktop Support I to provide first-level technical assistance to end-users. The role is crucial for ensuring that all desktop, laptop, and peripheral devices function optimally, thereby supporting the overall productivity of the organization.
Marketing & Advertising
Responsibilities
Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues
Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners
Assist in the deployment of new software applications and updates, ensuring compatibility and functionality
Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system
Collaborate with IT team members to implement and maintain network infrastructure and security protocols
Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems
Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources
Participate in the setup and support of audio-visual equipment for meetings and presentations
Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement
Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements
Qualification
Required
Associate degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred but not mandatory
Minimum of 1-2 years of experience in a desktop support role or a similar technical support position
Proven experience in troubleshooting hardware and software issues in a corporate environment
Experience with Windows and Mac operating systems, including installation, configuration, and support
Familiarity with network troubleshooting and support, including knowledge of TCP/IP, DNS, and DHCP
Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
Proficiency in using and supporting Microsoft Office Suite and other common business applications
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong customer service orientation with a focus on providing timely and effective support to end-users
Ability to work independently as well as collaboratively within a team setting
Willingness to learn and adapt to new technologies and processes as needed
Company
CreAdd
Czy wiesz, że aż 90% informacji jakie odbiera nasz mózg z otoczenia, to przekaz wizualny? Film, zdjęcie czy grafika przemawiają do nas o wiele szybciej niż tekst.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase