PHINIA · 3 days ago
Strategic Account Manager - Heavy Duty Aftermarket
Auburn Hills, MI
Full-time
Hybrid
Senior Level
5+ years expPHINIA is a market-leading provider of premium solutions and components with a focus on sustainability. The Strategic Account Manager – Heavy Duty role involves building and managing relationships with key aftermarket clients, driving revenue growth, and ensuring the delivery of tailored solutions to meet client needs.
FuelIndustrialManufacturingMechanical EngineeringOil and Gas
Responsibilities
Serve as the primary point of contact for strategic aftermarket accounts, including strategic independent aftermarket distributors and the OES channel, by fostering long-term and trusting relationships
Understand the unique needs, challenges, and goals of each customer to deliver tailored solutions that maximize satisfaction and value
Manage the full lifecycle of the customer relationship, from acquisition to retention, and ensure successful onboarding, support, and renewal processes
Develop and execute strategic business plans to drive revenue growth within assigned accounts
Identify new business opportunities within existing accounts and expand share of wallet through upselling and cross-selling
Achieve and exceed sales targets, KPIs, and other performance metrics set by the business
Stay informed about industry trends, competitor activities, and new product developments in the heavy duty aftermarket
Leverage industry insights to recommend solutions that address customer needs and position the company as a market leader
Collaborate with internal teams such as marketing, supply chain, finance and operations to deliver seamless and timely solutions to customers
Work closely with the OEM sales team to identify OES aftermarket opportunities, both branded and private label
Provide feedback from customers to help improve products, services, and processes
Coordinate with logistics and distribution teams to ensure products are delivered efficiently and in line with customer expectations
Develop demand forecasts in collaboration with key accounts and coordinate with supply chain demand planning teams
Lead contract negotiations and manage the execution of agreements with strategic customers and truck maker headquarters
Ensure customer compliance with terms and conditions while maintaining profitable business relationships
Address contract issues and resolve conflicts to ensure mutual satisfaction
Actively monitor customer satisfaction through regular communication, surveys, and feedback loops
Proactively resolve any customer issues, complaints, or concerns in a timely and effective manner
Attend trade shows, industry events, and meetings to promote brand presence and network with key industry players
Qualification
Required
Bachelor's degree in Business, Marketing or a related field (or equivalent experience). MBA or advanced sales certifications are a plus
Minimum of 5 years in key account management or business development in the heavy duty aftermarket or a related industry
Proven track record of managing high-value, strategic accounts and achieving sales targets
Strong understanding of the aftermarket supply chain, product offerings, and industry trends
Excellent communication, negotiation, and presentation skills
Strong analytical and problem-solving abilities with a customer-centric mindset
Ability to work independently and as part of a team in a fast-paced, results-driven environment
Proficient in CRM software (e.g., Salesforce), Microsoft Office Suite, and other sales-related tools
Knowledge of heavy duty and/or automotive parts, accessories and channels
Experience working with major heavy duty retail accounts, wholesale distributors and OEM truck makers for the OES channel
Willingness to travel frequently (up to 40% of the time) to meet with assigned accounts
Benefits
Health and well-being resources
Family-centric policies
Agile workplace program
Formal development opportunities
Company
PHINIA
PHINIA specializes in developing fuel injection equipment solution, gasoline direct injection systems, and electrical systems.
10001+ employees
H1B Sponsorship
PHINIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$975M2024-09-10Post Ipo Debt· $450M
2024-03-26Post Ipo Debt· $525M
2023-07-05IPO
Leadership Team
Brady Ericson
President and CEO, PHINIA Inc.
Recent News
Morningstar.com
2026-01-12
International CIO Leadership Association
2025-12-05
Company data provided by crunchbase