Director of Client Success — $0 Healthcare for You and Your Entire Family jobs in United States
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Redirect Health · 11 hours ago

Director of Client Success — $0 Healthcare for You and Your Entire Family

positionPhoenix, AZ
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$100K/yr - $100K/yr
date10+ years exp

Redirect Health is dedicated to making healthcare affordable for small businesses and individuals. The Director of Client Success will lead the Client Success function, ensuring clients receive value and satisfaction from their partnership with Redirect Health while focusing on client retention and relationship-building.

Hospital & Health Care
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Growth Opportunities

Responsibilities

Serve clients, brokers, and internal Customer Success and care teams
Be responsible for client retention, renewal performance, enrollment growth, and overall client satisfaction
Directly impact the long-term growth and stability of Redirect Health by building strong client relationships and scalable Client Success practices
Own: Client management strategy, including client segmentation, value proposition, coverage model, and renewal approach
Support: Clients and members by ensuring they understand and can fully use their healthcare benefits, with guidance from a strong Client Success team
Collaborate with: Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams to deliver a consistent “WOW” client experience
Improve: Renewal performance, upsell outcomes, and client retention by using data, trends, and proactive communication to prevent surprise terminations
Advocate for: Clients and brokers by representing their needs, feedback, and results across Redirect Health teams and leadership
Building and leading a high-performing Client Success Advocate team
Using data and insight to drive smarter client strategy and renewal outcomes
Consistently delivering strong retention, growth, and client trust

Qualification

Client management strategyData-driven decision makingCustomer Success managementAnalytical thinkingCommunication skillsPassion for healthcarePlayer-coach mentalityAccidentHealth Producer LicenseCollege DegreeTeam playerSelf-starterResults-oriented mindset

Required

Brings 5+ years of experience managing Customer Success teams
Has 10+ years of experience in customer-facing roles (support, service, or account management)
Communicates exceptionally well, both verbally and in writing
Demonstrates strong analytical thinking and experience leading data-driven client management work
Brings a proven commercial mindset and strong business judgment
Is a friendly, self-motivated team player who thrives on supporting others
Has a genuine passion for healthcare
Has a strong passion for client service
Leads with a player-coach mentality and works well across teams
Is a self-starter with a results-oriented mindset
College Degree, Required

Preferred

Accident and Health Producer License, preferred

Benefits

FREE healthcare for you and your entire family
Dental & Vision insurance
Paid time off & sick time
401(k) access

Company

Redirect Health

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Redirect Health is transforming the way small and medium-sized businesses approach healthcare.
dateFounded in 2012
location
Phoenix, Arizona, US
people-size201-500 employees
web-link
https://www.redirecthealth.com

Funding

Current Stage
Growth Stage

Leadership Team

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David Berg
CEO and Co-Founder
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Paul Johnson
Ceo And Founder
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Company data provided by crunchbase