Dreyer's Grand Ice Cream · 1 day ago
Customer Account Manager, Walmart/Sam's Club
United States
Full-time
Remote
Mid Level
$90K/yr - $110K/yrDreyer's Grand Ice Cream is a leading ice cream manufacturer, part of Froneri, focused on driving growth with iconic brands. They are seeking a Customer Account Manager to support category growth at Walmart and Sam's Club, analyzing performance, developing customer-specific plans, and enhancing sales strategies.
Food and BeverageFood ProcessingSnack Food
Responsibilities
Achieve performance objectives by leveraging category strategy to win at Walmart and Sam’s Club
Work with CCMD on development of customer-specific category plans anchored in the category growth drivers (category 1st mindset)
Assist in presenting and launching New Item Plan
Analyze performance of customer promotion plans
Perform bottom-up build of Integrated Customer and Category Plan using appropriate Planning System to create Customer Plans
Clearly execute all DGIC priorities and deliver the growth and goals for Walmart and Sam’s Club
Achieve annual sales and trade targets through effective selling and negotiation
Utilize Thoughtspot and Exceedra to develop winning plans to meet or exceed standard margin and sales revenue budget
Develop strong reporting capabilities in Thoughtspot and Exceedra
Continuous improvement on forecasting to update, as required, to hit forecast as described within the annual performance evaluation goals
Frequent team interaction to develop and implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
Identify gaps between customer plan and customer feedback and propose resolutions to gaps
Ensure achievement of agreed Customer(s) targets/KPIs (Category growth, Sales, Customer service and in-stock levels, etc.)
Understand Walmart and Sam’s Club account portfolios transportation and logistics network and be able to facilitate conversations related to transportation and logistics internally and externally
Assist in presenting Customer Category Plan and supporting Implementation Calendar to customer via joint business planning (JBP)
Monitor and review customer category plan
Drive execution of customer category plan
Communicate in store issues raised by the customer/buyer to both your Team Leader/Director and also the CCM team
Support deduction management by working with the AR Team ensuring proper documentation is received and drive payback or removal of unapproved deductions
Support customer invoice payment by working with AR Team when needed to ensure assigned customers are paying invoice on time (per terms) and in full
Assist with invoice accuracy, ensuring all terms and pricing are correctly listed on all invoices
Improving selling capabilities and adding customer value through improved analytics and insights, negotiation skills and focus on continuous improvement
Continual interaction and work with the standardized reports, business insights, and category growth driving opportunities
Collaborate with team members to share best practices and drive Customer related initiatives, as well as, other functional groups like customer facing supply chain, finance manager, and category sales development
Become a quality agent by continuously checking our products in various stores and location
Provide feedback and challenge as necessary to help the organization understand the retail experience
Communicate as needed with the retailer to collaborate and execute promotions
Create new item presentations with data specific information to hold and gain shelf space
Create and consistently modify sales forecasts in each category
Understand customer contracts and work within guidelines to ensure policy compliance
Manage trade spend to maximize profitability with maintaining good customer relations
Collaborate with outside vendors to create promotional synergies
Analyze promotion effectiveness through IRI and other data reports
Maintain all necessary reporting, promotion calendars, and forecast volume as required
Execute all Dreyer’s Grand Ice Cream (DGIC) priorities
Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
Identify gaps between customer plan and customer feedback and propose resolutions to gaps
Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service and in-stock levels, etc
Qualification
Required
Previous account management experience with demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution
Proven track record in building effective relationships with customers and internal associates
Strong negotiating skills to create win win outcomes for the company and customer
Demonstrated diligence and ability to follow through on all commitments (internal and external stakeholders)
Strong oral, written and interpersonal communication skills
Demonstrated ability to achieve performance goals with minimum direction and supervision
Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (IRI, PowerBI, Numertor, Kwikee, Run Report, Trade Rate Report)
College or Undergraduate degree required
Company
Dreyer's Grand Ice Cream
Dreyer's Grand Ice Cream is a manufacturer of ice cream products.
Founded in 1928
1001-5000 employees
H1B Sponsorship
Dreyer's Grand Ice Cream has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Kim Peddle Rguem
Chief Executive Officer
Recent News
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