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Integrated Home Care Services, Inc. · 15 hours ago

Customer Service Representative (Outbound Calls)- Bilingual English/Spanish

Miramar, FL

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Integrated Home Care Services (IHCS) provides an Integrated Delivery System in the home setting, focusing on high-quality in-home care services. The Customer Service Representative will handle outbound calls to ensure positive patient experiences, verifying patient information, troubleshooting issues, and processing requests while maintaining customer satisfaction.

Health CareHospitalityProfessional Services

Responsibilities

Handle outbound telephonic calls ensuring positive patient experiences

Liaison between our company and our patients

Verify patient information

Troubleshoots equipment to resolve patient’s issues

Provide delivery information

Responds to health plan inquiries

Process re-fill requests

Escalate unresolved issues

Complete and process any pending orders

Take ownership for effectively solving customer issues, complaints and inquiries

Keeping customer satisfaction at the core of every decision and behavior

Qualification

Customer service experienceBilingual SpanishExcel knowledgeEMR/EHR proficiencyMulti-taskingEffective communicationSelf-motivationCustomer focus

Required

1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred

Excel Knowledge

Effective verbal and written communication skills

Ability to use various computer programs and applications, IE EMR/EHR

Ability to self-motivate and work independently

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Bilingual Spanish required

Call Center: 2 years (Required)

Language: Bilingual (English/Spanish) (Required)

Ability to Relocate: Miramar, FL 33025: Relocate before starting work (Required)

Preferred

Health Care: 1 year (Preferred)

Benefits

Medical, Vision, Dental, Short- and Long-term insurance

6+ Days of Holidays Pay

12+ days of PTO

Employer paid life insurance

401K with employer contribution

Wellness program with reward incentives

Employee recognition and reward programs

Comprehensive paid training program

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Company

Integrated Home Care Services, Inc.

Integrated Home Care Services (IHCS) delivers value-based home care solutions that help patients, providers, and health plans achieve their care goals in the home.

Founded in 2015

Miami Beach, Florida, USA

501-1000 employees