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LHH · 4 hours ago

Customer Service Representative

St Cloud, MN

Full-time

Onsite

Entry Level

$18/hr - $20/hr

1+ years exp

LHH is currently seeking a Customer Service Professional for their office located in St. Cloud, MN. In this role, you will be responsible for delivering exceptional customer service and maintaining client loyalty while handling complex inquiries and providing support across various business operations.

Human Resources

Hiring Manager

Breanna Wolter

Responsibilities

Handle complex and escalated issues from customers and clients

Provide support in all aspects of their business, including operations, account transfers, and related processes

Assist clients with navigation and use of various systems

Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedules

Utilize the CRM (Client Relationship Management) tool to accurately record each interaction

Work independently within the team to resolve inquiries without requiring outside assistance

Participate in special projects as assigned

Provide training support on department processes and system navigation

Qualification

Customer service experienceMicrosoft Office proficiencyCRM tool usageProblem-solving skillsBanking experienceInterpersonal skillsOrganizational skillsAttention to detailTeam player attitude