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CVS Health · 16 hours ago

Lead Director, Business Operations

RI - Woonsocket

Full-time

Hybrid

Director/Executive

$100K/yr - $232K/yr

10+ years exp

CVS Health is dedicated to building a world of health around every individual, providing a connected and compassionate health experience. The Director of Business Operations will lead a team to support the Retail Pharmacy organization, overseeing financial planning, portfolio management, and performance reporting while fostering an innovative culture.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Develop and manage multi-year operational and financial plans aligned with organizational goals

Partner with Finance and Strategy teams to ensure accurate forecasting and resource allocation

Monitor budget performance and recommend adjustments to optimize financial outcomes

Design and oversee the project intake process to prioritize initiatives based on strategic impact and resource availability

Manage the enterprise project portfolio, ensuring timely execution, risk mitigation, and stakeholder alignment

Implement standardized project management methodologies and tools across the organization

Establish and maintain performance dashboards and reporting frameworks for leadership and stakeholders

Analyze operational metrics to identify trends, risks, and opportunities for improvement

Provide actionable insights to support executive decision-making and organizational performance

Lead organizational change management initiatives to ensure smooth adoption of new processes, tools, and systems

Develop and implement scalable processes that improve efficiency and consistency across business operations

Drive continuous improvement initiatives to enhance operational effectiveness

Lead a team of business operations professionals, fostering a culture of accountability and continuous improvement

Collaborate with cross-functional leaders to ensure operational strategies are integrated and executed effectively

Serve as a trusted advisor to senior leadership on operational priorities and performance

Foster a culture of adaptability, collaboration, and continuous learning within the organization

Qualification

Financial PlanningData AnalysisChange ManagementProject ManagementLeadershipStrategic ThinkingStakeholder ManagementTeam DevelopmentCommunication Skills

Required

Bachelor's degree in Business Administration, Finance, or related field

10+ years of experience in business operations, strategic planning, or project management, with at least 5 years in a leadership role

Proven track record in managing complex, multi-year projects, financial planning, and continuous business operations improvement

Strong analytical, problem-solving, and decision-making skills

Excellent communication and stakeholder management abilities

Proficiency in project management tools and performance reporting systems

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility