Adapt · 5 hours ago
Director of Client Solutions
United States
Contract
Remote
Lead/Staff, Director/Executive
$60K/yr - $80K/yr
5+ years expAdapt Global Studios Inc. is redefining media localization by blending AI technology with human creativity and expertise. As the Director of Client Solutions, you will own the end-to-end client experience, ensuring that Adapt’s AI-powered localization solutions are delivered with clarity, quality, and scalability.
Computer Software
Hiring Manager
Rachel Hamid
Responsibilities
Lead client discovery to understand goals, success criteria, timelines, risks, and technical requirements
Advise clients on AI dubbing and localization strategy, including content suitability, creative approach, and rollout planning
Support pre-sales efforts through solution design, demos, samples, and paid proofs of concept or calibration episodes
Own project scoping, pricing, and proposal development using standardized questionnaires and SOW templates
Ensure legal and commercial readiness (NDAs, MSAs, SOWs, payment terms)
Align internally on feasibility, capacity, costs, timelines, and risks prior to client commitment
Lead client kickoffs and onboarding, confirming scope, timelines, communication plans, and success metrics
Act as the primary escalation point for complex projects during ramp-up or high-risk phases
Define reporting cadence and maintain clear client visibility throughout delivery
Partner closely with Operations, Production, Development, and Finance to ensure smooth execution
Set up internal project infrastructure, workflows, and documentation across tools and platforms
Identify risks, dependencies, and process gaps early and drive resolution
Maintain billing trackers with accurate project and financial documentation (quotes, SOWs, invoices, payment timelines)
Collaborate with Finance in bi-weekly billing reviews to ensure alignment and timely revenue collection
Support client AP onboarding and follow up on payments in line with agreed terms
Monitor account health, delivery performance, and client satisfaction
Identify upsell and expansion opportunities aligned with client needs and platform capabilities
Support renewals and long-term client partnerships through performance insights and strategic planning
Develop and maintain Client Solutions playbooks, workflows, templates, and training materials
Contribute to tooling improvements, automation, and scalable operating models
Qualification
Required
5+ years of experience in media localization, dubbing, or related media services
Proven experience working with major studios, platforms, or enterprise content owners
Excellent project and stakeholder management skills
Ability to translate complex creative and technical requirements into clear execution plans
Strong written, verbal, and presentation skills
Comfortable working in fast-paced, ambiguous startup environments
Ability to work collaboratively in a global, cross-functional team and manage multiple projects simultaneously
Proficiency with tools such as Excel, PowerPoint, documentation tools, and workflow diagrams
Curiosity and passion for AI technology related to text-based subtitling and dubbing products
Commitment to maintain confidentiality regarding client information and assignments
A home office setup is required
Preferred
Experience working with YouTube creators or digital-first content
Prior startup or scale-up experience
Exposure to AI-powered media workflows or emerging localization technologies
Proficiency in other spoken languages is a plus!
Benefits
Professional development and growth potential within the company.
Stock options
Company
Adapt
Adapt is focused how to integrate the latest AI technology with the media experts and artists who understand the nuance required to create and distribute content.
11-50 employees
H1B Sponsorship
Adapt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (2)
2021 (2)
2020 (4)
Funding
Current Stage
Early StageCompany data provided by crunchbase