ForHealth Consulting at UMass Chan Medical School · 2 hours ago
Program Operations Specialist
United States
Full-time
Remote
Entry Level
1+ years expForHealth Consulting at UMass Chan Medical School is seeking a Program Operations Specialist to provide technical support for specialized software applications. The role involves training customers, resolving technical questions, and ensuring compliance with program requirements while working within a dynamic environment.
Management Consulting
Responsibilities
Provide 1:1 training and support to customers with application features and functions
Disseminate accurate program requirements and policies to customers
Promptly resolve end user programmatic and technical questions, providing appropriate solutions and assistance
Escalate technical/system issues appropriately, including gathering and providing detailed documentation to support and explain the issues
Perform various RMTS-related operational tasks in accordance with specific program requirements, internal procedures, and time sensitive deadlines
Monitor and manage end-user software access according to internal control procedures
Participate in testing of system features/functions/bug fixes, including suggesting and identifying areas for functionality improvements
Collaborate with other team members and leverage team resources to continuously improve service delivery, performance and customer satisfaction
Keep abreast of any regulatory or program changes
Qualification
Required
Bachelor's Level Degree or equivalent work experience
1-3 years of related experience including but not limited to customer technical support, helpdesk support, program administration or coordination
Strong organizational skills
Proficiency with essential Microsoft Office applications (Word, Excel, Outlook, Teams)
Demonstrated ability to work independently or as team player to achieve objectives
Strong oral and written communication skills
Exceptional customer service skills
Preferred
Prior customer service focused work experience preferred
Federal claiming experience
Familiarity with Random Moment Time Study or other cost allocation tools
Company
ForHealth Consulting at UMass Chan Medical School
ForHealth Consulting partners with purposeful organizations, including state Medicaid agencies and health and human services organizations, to make the healthcare experience better for all – more equitable, effective, and accessible.
501-1000 employees
H1B Sponsorship
ForHealth Consulting at UMass Chan Medical School has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (118)
2024 (103)
2023 (105)
2022 (115)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Carly Gould
Senior Human Resources Business Partner
Jatin Dave
Chief Medical Officer, MassHealth
Company data provided by crunchbase