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UMass Memorial Health · 8 hours ago

Senior Medical Administrative Secretary, Shrewsbury Internal Medicine, 40 Hours, Days

Shrewsbury, MA

Full-time

Onsite

Mid, Senior Level

$16.60/hr - $31.37/hr

2+ years exp

UMass Memorial Health is a premier health system in Central Massachusetts, dedicated to exceptional patient care and academic excellence. They are seeking a Senior Medical Administrative Secretary to provide advanced administrative support to medical staff, coordinate office operations, manage scheduling, and ensure professional communication with patients and caregivers.

DiabetesEducationHealth CareHospitalMedicalPersonal Health

H1B Sponsor Likely

Responsibilities

Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness

Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations

Assists with new patient intake, including collecting demographic and insurance information

Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate

Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers

Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience

Serves as liaison between patients, families, and caregivers to promote timely and effective communication

Escorts patients to examination rooms and chaperones examinations as required

Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents

Proofreads and edits materials for grammar, spelling, format, and style

Composes or prepares standard letters and forms for review

Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations

Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes

Makes travel arrangements for conferences, meetings, and other events

May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned

Collects patient copayments, processes payments, and maintains records for daily deposits

Performs on-site charge entry for submission to billing

Qualification

Medical Office ExperienceMicrosoft Office SuiteElectronic Health RecordsOrganizational SkillsCustomer Service SkillsMedical TerminologyInsurance AuthorizationClinical WorkflowsCommunication SkillsConfidentiality Maintenance

Required

High School diploma or equivalent

2 years of experience in a medical office or healthcare setting

Proficiency in Microsoft Office Suite and electronic health record (EHR) systems

Strong organizational, communication, and customer service skills

Ability to maintain confidentiality of patient and organizational information

Demonstrated ability to manage multiple priorities in a fast-paced environment

Preferred

Completion of a medical secretary, medical assistant, or related vocational training program

Previous experience providing administrative support in an academic medical office

Familiarity with medical terminology, insurance authorization processes, and clinical workflows

Benefits

Signing bonus

Company

UMass Memorial Health

Glassdoor4.0

UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts.

Founded in 1999

Worcester, Massachusetts, USA

10001+ employees

https://www.ummhealth.org

H1B Sponsorship

UMass Memorial Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (2)