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OPCO Skilled Management · 14 hours ago

Receptionist (Part Time, Evenings)

Indianapolis, IN

Part-time

Onsite

New Grad, Entry Level

OPCO Skilled Management is seeking a part-time evening receptionist. The receptionist will be responsible for interpreting company policies and employment law while providing excellent customer service and support to residents and visitors.

Health CareHome ServicesNursing and Residential CareRehabilitationWellness

Responsibilities

Meets and greets all visitors to facility

Resolves customer requests, questions and complaints; provides information to improve customer service

Serves as liaison between residents and other departments

Conducts inquiries on customer satisfaction; reports information using recommended tools and forms

Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved

Serves as role model to foster superb customer service

Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies

Qualification

Microsoft OfficeEffective communication

Required

High school diploma required

Proficiency with Microsoft office: Word, Excel and Outlook

Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community