New Relic · 2 days ago
Technical Success Manager
Buffalo-Niagara Area
Full-time
Hybrid
Entry, Mid Level
$149K/yr - $186K/yr
2+ years expNew Relic is a global team of innovators dedicated to shaping the future of observability. As a Technical Success Manager, you will optimize customer adoption and success while nurturing technical relationships and promoting New Relic’s products within customer infrastructures.
AnalyticsApplication Performance ManagementCloud ComputingIT InfrastructureMobileSaaSSoftware
No H1B
Responsibilities
Own customer adoption, onboarding, and continued success at your customer base
Document adoption and success
Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
Maintain a deep understanding of the customer’s business as well as their technical environment
As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to
Qualification
Required
2+ years of pre or post sales experience within the software industry
1+ years of demonstrated pre or post sales experience working with enterprise customers
Strong technical background and sales/customer orientation
A desire to learn new technologies
An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
Ability to keep up to date project plans and documentation
Fluent in English
Preferred
Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang
Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
Background in mobile device platforms & architectures (IOS & Android)
Bachelor's degree in Engineering/Computer Science or equivalent desirable
Benefits
Healthcare
Dental
Vision
Parental leave and planning
Mental health benefits
A 401(k) plan and match
Flex time-off
11 paid holidays
Volunteer time off
Other competitive benefits designed to improve the lives of our employees
Company
New Relic
New Relic is a digital intelligence company that delivers full-stack visibility and analytics to enterprises.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$214.5MKey Investors
BlackRockInsight PartnersTrinity Ventures
2023-11-08Private Equity
2023-07-31Acquired
2015-10-28Post Ipo Equity
Leadership Team
Ashan Willy
Chief Executive Officer
Siva Padisetty
Chief Technology Officer
Recent News
2025-12-20
Company data provided by crunchbase