Apply on Employer Site

Walmart Canada · 15 hours ago

(USA) Senior Manager, Billing Operations

San Bruno, CA

Full-time

Onsite

Senior Level, Lead/Staff

$117K/yr - $234K/yr

8+ years exp

Walmart Inc. is a leading retail company that connects supplier brands and retail shoppers at an unprecedented scale. The Senior Manager of Billing Operations is responsible for ensuring accurate invoicing, efficient dispute resolution, and overall advertiser satisfaction while leading a team that manages the full invoicing lifecycle.

DeliveryRetailShopping

Responsibilities

Oversee timely and accurate invoice generation for all Walmart Connect advertising products and channels to agencies, suppliers and sellers

Ensure adherence to established billing rules, schedules, and standard operating procedures

Review exceptions and billing discrepancies, escalating to the oversight team for root cause analysis and long-term fixes

Partner with Contract & Policy Management to ensure invoices reflect the most current contract terms and approved billing policies

Manage end-to-end advertiser dispute handling, ensuring issues are resolved promptly, fairly, and in alignment with policy and accounting standards

Investigate and resolve billing errors or discrepancies by reviewing contract terms, campaign delivery data, and transaction history

Collaborate closely with Sales, Client Services, and Finance to ensure alignment on dispute resolutions

Prepare and approve billing adjustments or credit memos, ensuring proper documentation, controls, and financial accuracy

Identify recurring issues, conduct root cause analyses, and recommend process improvements to prevent future disputes to oversight & policy teams

Drive improvements on related KPIs such as billing accuracy, dispute resolution turnaround time, and revenue at risk

Develop and implement process improvements and automation to drive efficiency and scalability

Partner with Product, Data, and Engineering teams to ensure system stability, accurate data flow, and continuous billing improvements

Lead readiness activities for new product launches to ensure billing integration and compliance with established processes

Act as the primary point of contact for invoicing-related queries across Walmart Connect

Collaborate with Collections and Reporting teams to ensure continuity of billing-to-cash

Support month-end close activities, variance analyses, and audit inquiries as needed

Provide insights to support and influence senior leadership on dispute trends, invoice accuracy, and process performance

Live and model Walmart's values to foster our culture, support Walmart's commitment to communities, corporate responsibility, and sustainability, and maintain and promote the highest standards of integrity, ethics, and compliance

Demonstrate curiosity and a growth mindset, foster an environment that supports learning, innovation, and calculated risk-taking, exhibit resilience and positivity, and drive continuous improvements

Lead, coach, and develop a team of billing and dispute resolution analysts

Foster a culture of accountability, continuous improvement, and customer-centric problem solving

Drive alignment between upstream and downstream functions to strengthen end-to-end revenue integrity

Qualification

Billing functions experienceProcess improvement knowledgeLeadership experienceAd tech knowledgeData analyticsStakeholder managementCommunicationTeam collaborationProblem solving

Required

Master or Bachelor's degree in business, finance, accounting or data analytics related areas

8+ years' experience in different aspects of billing functions or accounting

Minimum 2 years of experience leading teams

Deep domain knowledge of monetization, ad tech, SaaS, or digital media revenue practices with complex processes

Leadership over process improvement and internal audit knowledge

Strong ability to execute, measure results, and demonstrate progress in the face of ambiguity in a dynamic environment with competing priorities

Experience leading changes, process transformation, and scaling operational infrastructure

Excellent communication and stakeholder management at executive levels

Ability to thrive in fast-moving, ambiguous growth environments

Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency

Ability to earn trust across Walmart Enterprise

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.